Fleet Dispatcher - Extended Coverage Weekend Nights

U.S. Xpress, Inc.; Tunnel Hill (GA); On-site; USD 28,943 - 34,054; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching Contribution

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

U.S. Xpress, Inc. is seeking a dedicated individual to ensure driver satisfaction at the Tunnel Hill USX Terminal. This role involves assisting drivers with problems, coordinating resources, and working towards on-time delivery. The ideal candidate should have over 5 years of relevant experience and possess strong communication skills.

Benefits include medical, dental, vision, and a 401k plan with employer matching. Join U.S. Xpress to support our drivers and contribute to a team-oriented environment.

Qualifications

• 5+ years previous driving experience and/or operations and/or customer experience required.

Responsibilities

• Responsible for driver satisfaction and addressing issues and disputes for drivers.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and other needs.
• Fuel and route drivers while promoting driver safety.
• Dispatch necessary resources to resolve immediate issues.
• Resolve driver issues using critical thinking to solve out‑of‑the‑box problems.
• Monitor loads and resolve issues that may affect scheduled delivery/pickup times.
• Communicate effectively and professionally with customers, operations drivers, and all leadership levels.

Skills

Strong communication skills

Passion for helping drivers

Ability to work in high-pressure situations

Strong problem-solving skills

Self-motivated

Detail-oriented

Education

High School diploma or equivalent

Job description

Location: TUNNEL HILL USX TERMINAL. Shift: Monday - Wednesday and Every other Thursday 6:00 PM-6:00 AM. Remote: No. Grade: HR10. Compensation Range: $21.01 - $24.72.

Responsibilities

• Responsible for driver satisfaction and addressing issues and disputes for drivers
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and other needs
• Fuel and route drivers while promoting driver safety
• Dispatch necessary resources (driver, truck, trailer) to resolve immediate issues
• Resolve driver issues using critical thinking to solve out‑of‑the‑box problems
• Monitor loads and resolve issues that may affect scheduled delivery/pickup times; proactively inform customer accounts of changes
• Resolve load targets and ensure on‑time delivery
• Communicate effectively and professionally with customers, operations drivers, and all leadership levels
• Assist drivers and terminal needs, and respond to emergency situations if required
• Understand and support company policies
• Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, maintaining CDL status, managing home time guidelines, and ensuring earnings
• Proactively work to assist others in achieving organizational objectives

Education

• High School diploma or equivalent

Experience

• 5+ years previous driving experience and/or operations and/or customer experience required

Qualifications

• Strong communication skills
• True passion for helping drivers
• Ability to work in high‑pressure situations
• Strong problem‑solving skills
• Self‑motivated
• Detail‑oriented

Benefits

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance
• Vacation, Sick, & Personal time
• Tuition Reimbursement

Work Environment / Physical Requirements

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.