Fleet Coordinator

World Group; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Life Insurance

AD&D Insurance

Disability Insurance

Employee Assistance Program

401(k) with 6% company match

Paid Time Off

Tuition assistance

Job summary

World Group is seeking a Fleet Coordinator for our Columbus, OH terminal to manage local customer relationships and support operations. You will act as the liaison between terminal operations and customer-facing teams to ensure smooth service.

The role emphasizes proactive communication, accurate data entry, and timely responses. Knowledge of trucking operations and MS Office is preferred, with opportunities for career advancement within our growing logistics network.

Qualifications

• High school diploma or GED required.
• College degree preferred.
• 1+ year trucking industry experience preferred.
• Organized with strong communication skills.
• Able to manage high volumes of email/phone/messaging.
• Proficient with Microsoft Office and TMS.

Responsibilities

• Communicating quote rates and service capabilities.
• Processing orders as they arrive.
• Providing shipment status and delivery times; suggesting alternatives when needed.
• Gathering feedback and identifying trends to improve the customer experience.
• Entering time-sensitive order information into computer systems.
• Responding quickly to questions to exceed customer expectations.
• Keeping customer location and contact info up to date in systems.
• Performing other duties as requested.

Skills

Highly organized

Strong communication skills

Thrives in fast-paced environment

Microsoft Office proficiency

Truck industry experience

Education

High School Diploma or GED

College degree preferred

Tools

Transportation Management Systems

Microsoft Office Suite

Job description

Description

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands:ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc.to simplify supply chains and reliably move freight.

We move the world with people who care.Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

About This Role:

ContainerPort Group (CPG®), a World Group company, is currently looking for an energetic and self-motivated team player to join our family as a Fleet Coordinator for our growing terminal in Columbus, OH!

The Fleet Coordinator will be responsible for the local customer experience at our trucking terminals. This is achieved by building and nurturing local relationships at the warehouses/vendors we serve and support. You will act as the liaison linking our terminal operations team to our customer facing team. This is a hands-on, high-execution role that is critical in positioning our fleet and overall terminal operation for success.

Duties and Responsibilities:

• Communicating quote rates and service capabilities
• Processing orders as they arrive
• Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable
• Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
• Entering time-sensitive order information accurately into computer systems
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
• Ensuring customer location and contact information is up to date and accurate in computer systems
• Performing other duties as requested

Education and Professional Experience:

• High School Diploma or GED required
• College Degree preferred
• 1+ year trucking industry experience preferred
• Highly organized individual with great communication skills
• Ability to thrive in a fast-paced environment with heavy email/phone/messaging volume
• Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems
• Competitive compensation
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• 401(k) plan with up to 6% company match
• Paid Time Off
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.