Fleet Coordinator

ContainerPort Group, Inc.; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) plan with up to 6% companymatch

Paid Time Off

Life, AD&D, & Disability insurance

Employee Assistance Program

Bonus Eligibility

Job summary

ContainerPort Group, Inc. is seeking a Fleet Coordinator for our Charlotte, NC terminal to support local customer experience by coordinating quotes, orders, and status updates, acting as the liaison between terminal operations and customer-facing teams.

A high school diploma is required; college degree is preferred. The role requires strong organizational and communication skills and proficiency in MS Office and Transportation Management Systems to thrive in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• College Degree preferred.
• 1+ year trucking industry experience preferred.
• Highly organized with strong communication skills.
• Ability to thrive in a fast-paced environment with high email/phone/messaging volume.
• Computer skills required: Microsoft Office Suite; familiarity with Transportation Management Systems.

Responsibilities

• Communicate quote rates and service capabilities.
• Process orders as they arrive.
• Provide shipment status updates and anticipated service times; offer alternatives when needed.
• Glean feedback, identify trends, and suggest improvements to customer experience.
• Enter time-sensitive order information accurately into computer systems.
• Respond to questions quickly and strive to exceed customer expectations.
• Ensure customer location and contact details are up to date in systems.
• Perform other duties as requested.

Skills

Customer service

Communication

Organizational skills

MS Office

Education

High School Diploma or GED

College Degree preferred

Tools

Transportation Management Systems

Microsoft Office Suite

Job description

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

About This Role:

ContainerPort Group (CPG®), a World Group company, is currently looking for an energetic and self-motivated team player to join our family as a Fleet Coordinator for our growing terminal in Charlotte, NC!

The Fleet Coordinator will be responsible for the local customer experience at our trucking terminals. This is achieved by building and nurturing local relationships at the warehouses/vendors we serve and support. You will act as the liaison linking our terminal operations team to our customer facing team. This is a hands-on, high-execution role that is critical in positioning our fleet and overall terminal operation for success.

Duties and Responsibilities:

• Communicating quote rates and service capabilities
• Processing orders as they arrive
• Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable
• Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
• Entering time-sensitive order information accurately into computer systems
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
• Ensuring customer location and contact information is up to date and accurate in computer systems
• Performing other duties as requested

Education and Professional Experience:

• High School Diploma or GED required
• College Degree preferred
• 1+ year trucking industry experience preferred
• Highly organized individual with great communication skills
• Ability to thrive in a fast-paced environment with heavy email/phone/messaging volume
• Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems
• Competitive compensation
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• 401(k) plan with up to 6% company match
• Paid Time Off
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.