Fleet Client Services & Billing Specialist II

Cox Automotive; Sutton (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Fleet is hiring a Fleet Services & Billing Specialist to support billing across markets, schedule maintenance, and maintain strong customer relationships. The role emphasizes accurate documentation, cross-functional collaboration, and proactive outreach to ensure smooth operations.

The position requires strong Excel and data-entry skills and the ability to learn Cox-specific IT platforms, with a focus on delivering exceptional service and timely follow-through.

Qualifications

• High School Diploma/GED required with 3 years' related experience, or alternative qualifications with up to 5 years' related experience.
• Excellent verbal and written communication, able to communicate at all levels of the organization.
• Strong organizational and multi-tasking abilities; reliable team partner.

Responsibilities

• Assist with the billing process in all markets in area.
• Manage the follow-up maintenance transactions lifecycle from origination to custody of the repair technician.
• Document interactions accurately in Cox Fleet systems for each customer contact.
• Provide excellent customer service for internal and external callers.
• Obtain customer approvals for repairs and services to be performed.
• Schedule preventative maintenance with customers to drive repeat business.
• Coordinate with Field Operations to assign the right technicians to accounts.
• Encourage customers to schedule repairs and maintenance in advance to create a steady workflow.
• Contribute to dispatching and service scheduling improvements and project work.

Skills

Excel

Data entry

Communication

Education

High School Diploma or GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

parental leave, paid time off, paid holidays

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Fleet Services & Billing Specialist

Duties & Responsibilities:

• Assist with the billing process in all markets in area.
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

USD 20.00 - 30.00 per hour

Compensation:

Hourly pay rate is in the range of $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets