Fleet Auto Parts Specialist — Customer-Driven Service Pro

NAPA Auto Parts; Birmingham (AL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K w/match

Paid holidays and vacation

NAPA discount

Tuition reimbursement

Job summary

NAPA Auto Parts is seeking an Automotive Parts Specialist to source and provide parts for fleet customers, assisting team members and customers with expert knowledge and excellent service. You will ask the right questions to ensure accurate parts are found and informed about availability, contributing to a fast-paced, customer-focused environment.

Ideal candidates have parts experience in automotive settings or a readiness to learn, possess a valid driver’s license, and share a passion for

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Valid Driver’s License required.
• Previous experience in a parts store or automotive industry or willingness to learn auto parts.

Responsibilities

• Provide and source parts for specialized equipment for our fleet customers.
• Use your parts knowledge to assist other NAPA team members and answer questions for customers.
• Provide outstanding customer service and interact with management and technicians.
• Bring customer focus and high energy to our fast-paced environment.
• Ask appropriate questions to ensure correct parts are researched and sourced.
• Inform customers on parts availability.

Skills

Customer service

Parts knowledge

Communication

Questioning for parts research

Team collaboration

Attention to detail

Empathy for customer

Education

High School Diploma or GED

Job description

NAPA Auto Parts is seeking an Automotive Parts Specialist to source and provide parts for fleet customers, assisting team members and customers with expert knowledge and excellent service. You will ask the right questions to ensure accurate parts are found and informed about availability, contributing to a fast-paced, customer-focused environment.

Ideal candidates have parts experience in automotive settings or a readiness to learn, possess a valid driver’s license, and share a passion for