Flavor Storyteller & Tasting Host

Eataly North America; Chicago (IL); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Eataly North America in Chicago seeks a Storyteller who loves Italian food and culture to guide guests through the stories behind our products and suggest pairings. This role fuses hospitality with education, turning tastings into delightful shopping experiences at our tasting stations.

The Storyteller will educate guests on regional Italian specialties, share product origins, and collaborate with the Dry Market team to enhance overall guest satisfaction.

Qualifications

• Excellent customer service with a warm, engaging communication style.
• Knowledge of Italian ingredients, regions, traditions, and producers is a plus.
• Ability to explain products clearly and offer personal recommendations.
• Hospitality mindset with focus on creating memorable guest experiences.
• Experience in a high-volume retail setting preferred.

Responsabilités

• Host tasting sessions at dedicated tasting stations for customers.
• Oversee daily setup, execution, and breakdown of tasting stations.
• Manage inventory for tasting supplies and samples, minimizing waste.
• Work toward daily/weekly sales targets by turning samples into purchases.
• Educate customers on product use and pairings, sharing serving ideas.
• Share narratives about product origins, DOP/IGP status, and artisanal producers.
• Highlight regional Italian specialties across cheeses, meats, pasta, oils, and sweets.
• Create memorable experiences that transport guests to Italy.
• Handle additional duties such as stocking and supporting other departments as needed.

Connaissances

Warm communication

Customer service

Italian ingredients knowledge

Explain products clearly

Hospitality mindset

Description du poste

Eataly North America in Chicago seeks a Storyteller who loves Italian food and culture to guide guests through the stories behind our products and suggest pairings. This role fuses hospitality with education, turning tastings into delightful shopping experiences at our tasting stations.

The Storyteller will educate guests on regional Italian specialties, share product origins, and collaborate with the Dry Market team to enhance overall guest satisfaction.