Flat Rate Technician - Rochester NH

VIP Tires & Service; Rochester (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Flat Rate Technician to join their team in Rochester, NH. This role focuses on delivering exceptional automotive service while ensuring safety and compliance with industry standards. The technician will diagnose and repair automotive systems, engage with customers, and maintain a productive work environment. With a commitment to quality and teamwork, this position offers a chance to grow within a supportive culture. If you're passionate about automotive service and want to make a difference, this opportunity is perfect for you!

Qualifications

• Knowledge of automotive systems diagnosis and repair.
• Minimum of one year in automotive service; technical school preferred.

Responsibilities

• Diagnose and repair automotive systems, ensuring quality service.
• Maintain a clean and safe work environment, following safety policies.

Skills

Automotive systems diagnosis

Effective communication

Teamwork

Safety compliance

Education

Technical school or college

Job description

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4 Milton Rd, Rochester, NH 03867, USA Req #550

Thursday, March 20, 2025

TITLE: Flat Rate Technician

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

General Summary
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for diagnosing automotive systems, repairing and replacing automotive parts, fluids, tires, and accessories, and ensuring these services are done right the first time. The Tech is expected to comply with safety, loss prevention, customer service programs, policies, procedures, and regulations.

Duties & Responsibilities

• Prioritize workplace safety by following all safety policies, completing training, locking unsafe equipment, and reporting hazards.
• Provide diagnosis, repair, and maintenance services for automotive systems, including those covered by ASE certifications.
• Complete Service Work Orders, MPI, and support customer engagement processes.
• Obtain parts from designated team members and return unused parts, cores, batteries, and tires appropriately.
• Maintain productivity standards and follow VIP quality service policies.
• Complete required training and certifications, including becoming a Licensed State Vehicle Inspector and ASE certified as applicable.
• Support and deliver the 5-for-5 process to educate customers about their vehicle’s condition.
• Participate in meetings, training, and shop maintenance to ensure safety and quality standards.
• Ensure vehicle safety through road tests and proper vehicle handling post-service.
• Maintain a clean and safe work environment, including shop equipment and facilities.
• Enforce compliance with safety, environmental, and operational regulations.

Performance Measurement

• Maintain minimum productivity levels (e.g., 50% billed hours to worked hours).
• Ensure work quality to minimize callbacks and rework.

Standard Work Week

• Typically 5 days, 40 hours per week.
• Arrive on time, prepared to work, and work scheduled hours.

Required Qualifications

• Knowledge of automotive systems diagnosis and repair.
• Effective communication skills with customers and team members.
• Minimum of one year in automotive service; technical school or college preferred.
• Valid driver’s license and ASE certifications (G1, A4, A5, or others as specified).

Work Environment & Physical Demands

Work indoors in a shop environment with exposure to weather, chemicals, noise, and mechanical hazards. Physical activities include standing, reaching, climbing, and lifting, with safety equipment used as required.