Flagship Store Floor Manager — Books & Customer Experience

Strand Book Store; New York (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Insurance

Health Reimbursement Arrangement (HRA)

401(k)

Commuter Benefits

A dangerous store discount

Job summary

Strand Book Store is seeking a Floor Manager for our flagship Union Square location. This role leads a team of booksellers, balances floor operations, and ensures exceptional customer service while managing scheduling and daily tasks.

The position offers full-time hours, a 40-hour week with shifts including Saturdays and Sundays, and a compensation range of $23.00–$26.00 per hour.

Qualifications

• 1-2 years of management/leadership in a high-volume retail or food service environment.
• Cash handling and inventory experience.
• Ability to collaborate with a team while taking authority as needed.
• Experience coaching and mentoring staff.
• Strong customer service skills and love of helping customers.
• Sound judgment with calm, timely, respectful problem solving.

Responsibilities

• Maintain daily schedules for booksellers across multiple floors to ensure proper coverage and prioritize tasks.
• Assist with, and/or lead, cash tills counting and daily deposits, including bank runs and change orders.
• Process payroll for direct reports and track time and attendance.
• Maintain shelving and section upkeep on assigned floors and report issues.
• Develop staff and ensure effective training with a focus on customer service.

Skills

Management

Leadership

Customer service

Cash handling

Inventory control

Coaching & mentoring

Communication

Teamwork

Decision making

Job description

Strand Book Store is seeking a Floor Manager for our flagship Union Square location. This role leads a team of booksellers, balances floor operations, and ensures exceptional customer service while managing scheduling and daily tasks.

The position offers full-time hours, a 40-hour week with shifts including Saturdays and Sundays, and a compensation range of $23.00–$26.00 per hour.