FL - Operations Specialist - Pembroke Pines

A & Associates; Town of Texas (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A staffing agency is seeking a Bilingual Administrative Customer Service Representative (English/Spanish) to provide operational support. This remote role requires strong customer service skills and fluency in both languages. Responsibilities include administrative support, customer service ticket management, and communication with department managers. Ideal candidates should have a high school diploma and relevant experience in clerical or customer service roles.

Qualifications

• 0–3 years of clerical, customer service, or admin support experience.
• Additional training or coursework in office administration or logistics preferred.

Responsibilities

• Provide clerical and administrative support to department managers.
• Assist with safety, service, and operational issue resolution.
• Create, manage, and close customer service tickets daily.

Skills

Fluent in English and Spanish

Advanced computer proficiency

Strong phone and problem-solving skills

Education

High school diploma or GED

Tools

Word

Excel

Job description

Introduction

A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard!!

Pay Rate: $20 – $23/ hr (Based on Experience)
Shift: 1st Shift (Monday to Friday, between 7:00 AM – 6:00 PM)
Schedule: 8-hour shifts within the time window above; Rotating holidays required
Location: Remote / Not Supplier Onsite

Job Summary

We are seeking a Bilingual Administrative Customer Service Representative (English/Spanish) to provide support to departmental managers and help coordinate daily operational functions. This role requires strong customer service skills, fluency in both English and Spanish, and the ability to work with multiple software tools for dispatch, communication, and reporting.

Key Responsibilities

• Provide clerical and administrative support to department managers
• Assist with safety, service, and operational issue resolution
• Create, manage, and close customer service tickets daily
• Maintain and distribute daily departmental reports and updates
• Communicate with internal supervisors and managers about dispatch/operations
• Use software tools for: Procurement, Time and attendance, Safety incident tracking, Contract labor management, Assist in financial tasks and payment processing as needed, Support data collection and reporting for incentive pay programs, Help implement new operational projects, Interface with customers to resolve service issues, Communicate scheduling and work assignments with staff, Enter and maintain Service Machine SMART data, Perform additional duties as assigned

Requirements Education & Experience

• Required: High school diploma or GED
• Experience: 0–3 years of clerical, customer service, or admin support
• Preferred: Additional training or coursework in office administration or logistics

Skills

• Must be fluent in English and Spanish (verbal and written)
• Advanced computer proficiency (Word, Excel, email, dispatch systems)
• Strong phone and problem-solving skills
• Able to learn and navigate multiple internal software platforms

Work Environment

• Primary setting: Office (remote)
• Frequent computer/keyboard use
• Occasional physical exertion (handling objects <30 lbs)
• Rare exposure to noise, weather, or physical risks

EEO Statement

A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.