Fixed Route Dispatcher

Keolis Commuter Services; Hesperia (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dependable individual to oversee transit operations in a fast-paced environment. This role involves ensuring timely driver reports, managing bus assignments, and communicating effectively with clients. The ideal candidate will have a strong understanding of the service area, be computer literate, and possess excellent organizational skills. Join a company committed to safety and environmental responsibility, where your contributions will help shape the future of transportation services. If you thrive in high-pressure situations and enjoy working in a team-oriented environment, this opportunity is perfect for you.

Qualifications

• Must be over 21 years of age and have a High School Diploma or equivalent.
• Previous experience as a driver or dispatcher in the transportation industry is preferred.

Responsibilities

• Ensure drivers report on time and arrange coverage for call-offs.
• Prepare manifests and monitor bus assignments for timely departures.
• Communicate effectively with clients and maintain dispatch logs.

Skills

Communication Skills

Decision Making

Organizational Skills

Time Management

Problem Solving

Education

High School Diploma or equivalent

Tools

Windows-based computer

Job description

Location

KTA VVTA Hesperia
17150 Smoke Tree Street
Hesperia, CA 92345, USA

Responsibilities

• Ensure that each driver reports at their scheduled work shift time
• Arrange coverage for any call offs within driver staffing
• Prepare and print manifest for all operators ten (10) minutes prior to scheduled check-in time
• Make bus assignments
• Ensure all operators pull out on time
• Supply written documentation of incidents which may require follow-up action, including call outs by operators
• Communicate clearly with others both verbally and in writing using the English language
• Promptly provide clients with information on location and ETA
• Make cost-effective and operationally efficient decisions regarding assignment or movement of trips
• Monitor Transit Radio System (TRS) messages of radio activities of bus and sedan operators in the field
• Monitor AVL screen to identify and prevent late running routes and optimize utilization of standby and/or extra board resources based on proximity to affected destinations
• Maintain Dispatch Communication log and complete all applicable documentation
• Perform various administrative duties; answer incoming calls, courtesy calls, and filing, etc.
• Other duties as required

Knowledge and Experience

• Must be over 21 years of age, have a High School Diploma or equivalent
• Previous or current experience as a driver or dispatcher in the transit (preferably paratransit) or transportation industry
• Must be dependable with reliable transportation to get to and from work
• Computer literate using a Windows-based computer operating system
• Strong knowledge of the service area (Multi County area including DC)
• Must have a valid CDL
• Must be able to read, write and speak English
• Must be able and willing to work a flexible schedule that may include nights, weekends, and holidays
• Must be able to work in a high-pressure, fast-paced environment and always communicate in a professional and courteous manner
• Must be able to work in a union environment
• Must be able to pass a pre-employment drug screen and background check

Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement, the provisions of that agreement may prevail.

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety-sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations on our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.