Fixed Operations Manager

HireReady Partners; Clarksburg (WV); On-site; USD 85,000 - 120,000; Full time

Job summary

HireReady Partners in West Virginia seeks an experienced Fixed Operations Manager to lead the Service and Parts departments of a well-established automotive dealership. The role emphasizes balancing customer satisfaction with profitability while developing staff.

You will monitor KPIs, coach managers, and collaborate with dealership leadership to optimize labor, parts, and customer-pay revenue, driving overall fixed-operations performance.

Qualifications

• Prefer 8–10 years of experience in automotive dealership fixed operations or a related leadership capacity.
• Previous automotive dealership management experience required.
• Experience managing or overseeing Service and/or Parts operations.
• Strong understanding of dealership fixed-operations processes and financial performance.
• Demonstrated ability to improve department profitability and productivity.
• Strong leadership, communication, and team-building skills.
• Ability to analyze financial and operational reports and make data-driven decisions.
• Strong customer-service and problem-solving skills.
• Ability to hold teams accountable while maintaining a positive working environment.
• Valid driver's license and acceptable driving record.

Responsibilities

• Oversee the daily operations and performance of the dealership's Service and Parts departments.
• Develop and implement strategies to improve fixed operations profitability, productivity, and customer satisfaction.
• Monitor key performance indicators including RO count, labor hours, effective labor rate, parts sales, gross profit, technician productivity, and customer-pay business.
• Lead, coach, and develop Service and Parts managers and department employees.
• Establish departmental goals and hold team members accountable for achieving performance objectives.
• Monitor department expenses, budgets, payroll, inventory, and overall financial performance.
• Work closely with the General Manager and dealership leadership on operational and financial goals.
• Identify opportunities to increase service retention, customer-pay revenue, parts sales, and overall fixed-operations revenue.
• Ensure proper processes are followed for repair orders, warranty work, parts, labor, and customer communication.
• Monitor technician productivity, scheduling, workflow, and staffing needs.
• Maintain strong relationships with customers and address escalated service concerns when necessary.
• Ensure departments maintain high standards for customer service, quality, safety, and compliance.
• Analyze departmental reports and financial statements to identify trends and opportunities for improvement.
• Assist with recruiting, hiring, training, and retention of fixed-operations personnel.
• Collaborate with Sales and other dealership departments to support overall dealership goals.

Skills

communication

leadership

productivity

management

automotive

Job description

A well-established automotive dealership is seeking an experienced Fixed Operations Manager to oversee and drive the performance of its Service and Parts departments. This is a key leadership role for an automotive professional who understands dealership fixed operations, knows how to develop people, and can balance customer satisfaction with departmental profitability.

Responsibilities

• Oversee the daily operations and performance of the dealership's Service and Parts departments
• Develop and implement strategies to improve fixed operations profitability, productivity, and customer satisfaction
• Monitor key performance indicators including RO count, labor hours, effective labor rate, parts sales, gross profit, technician productivity, and customer-pay business
• Lead, coach, and develop Service and Parts managers and department employees
• Establish departmental goals and hold team members accountable for achieving performance objectives
• Monitor department expenses, budgets, payroll, inventory, and overall financial performance
• Work closely with the General Manager and dealership leadership on operational and financial goals
• Identify opportunities to increase service retention, customer-pay revenue, parts sales, and overall fixed-operations revenue
• Ensure proper processes are followed for repair orders, warranty work, parts, labor, and customer communication
• Monitor technician productivity, scheduling, workflow, and staffing needs
• Maintain strong relationships with customers and address escalated service concerns when necessary
• Ensure departments maintain high standards for customer service, quality, safety, and compliance
• Analyze departmental reports and financial statements to identify trends and opportunities for improvement
• Assist with recruiting, hiring, training, and retention of fixed-operations personnel
• Collaborate with Sales and other dealership departments to support overall dealership goals

Qualifications

• Prefer 8–10 years of experience in automotive dealership fixed operations or a related leadership capacity
• Previous automotive dealership management experience required
• Experience managing or overseeing Service and/or Parts operations
• Strong understanding of dealership fixed-operations processes and financial performance
• Demonstrated ability to improve department profitability and productivity
• Strong leadership, communication, and team-building skills
• Ability to analyze financial and operational reports and make data-driven decisions
• Strong customer-service and problem-solving skills
• Ability to hold teams accountable while maintaining a positive working environment
• Valid driver's license and acceptable driving record

Skills: communication,leadership,productivity,management,automotive