Fixed Operations Leader: Service & Parts Growth

Tom Wood Automotive; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Match

Medical Coverage

Professional Training

Job summary

Tom Wood Honda Powersports Indianapolis seeks a driven Fixed Operations Manager to lead our Service and Parts departments, drive profitability, and deliver outstanding customer experiences. The role emphasizes leadership, staffing, scheduling, and continuous improvement in a fast-paced dealership environment.

You will oversee service workflows, parts inventory, and warranty processes while coaching a high-performing team and collaborating with Sales and Administration to maximize customer

Qualifications

• Minimum 5+ years of fixed operations management experience.
• Proven ability to lead Service and Parts teams.
• Strong focus on customer experience and process improvement.

Responsibilities

• Lead Service and Parts departments to achieve operational and financial targets.
• Manage technician dispatching, workflow, and shop capacity for productivity.
• Monitor warranty repairs, inventory, and pricing accuracy.
• Drive service sales, retention, and customer-pay opportunities.
• Coach, develop, and evaluate staff; ensure staffing and training.

Skills

Leadership

Operations management

Budgeting

Customer service

Team development

Job description

Tom Wood Honda Powersports Indianapolis seeks a driven Fixed Operations Manager to lead our Service and Parts departments, drive profitability, and deliver outstanding customer experiences. The role emphasizes leadership, staffing, scheduling, and continuous improvement in a fast-paced dealership environment.

You will oversee service workflows, parts inventory, and warranty processes while coaching a high-performing team and collaborating with Sales and Administration to maximize customer