Fixed Operations Leader - Service & Parts

Tom Wood Group; Indianapolis (IN); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Paid Time Off

Vacation

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with Company Match

Life Insurance

Career Development

Tuition Reimbursement

Job summary

Tom Wood Group seeks a Fixed Operations Manager to lead the Service and Parts departments, ensuring performance, productivity, and exceptional customer care. This role drives profitability while coordinating with Sales and Administration and upholding company values.

The position covers service operations, parts management, and customer experience with emphasis on process improvement, staffing, and cross-department collaboration. Strong leadership required.

Responsibilities

• Establish clear performance expectations and accountability standards for Fixed Operations employees.
• Coach, develop, cross-train, and evaluate employees through regular performance conversations.
• Promote teamwork between Service, Parts, Sales, and Administration.
• Lead by example in professionalism, urgency, customer care, and company values.
• Manage technician dispatching, workload, shop capacity, and workflow for productivity.
• Monitor technician performance, efficiency, and utilization.
• Ensure repair orders document customer concerns, recommendations, and completed repairs.
• Monitor WIP, aging, cycle times, and resolve workflow bottlenecks.
• Drive Service sales growth, retention initiatives, and customer-pay opportunities.
• Maintain a clean, safe, organized, and professional Service operation.
• Manage inventory levels, turnover, and profitability (Parts).
• Maintain inventory accuracy through cycle counts and audits.
• Oversee backorders and aged inventory reduction.
• Ensure parts are received, billed, transferred, issued, and returned.
• Monitor stocking effectiveness and lost sales opportunities.
• Ensure parts flow to technicians to minimize downtime.

Job description

Tom Wood Group seeks a Fixed Operations Manager to lead the Service and Parts departments, ensuring performance, productivity, and exceptional customer care. This role drives profitability while coordinating with Sales and Administration and upholding company values.

The position covers service operations, parts management, and customer experience with emphasis on process improvement, staffing, and cross-department collaboration. Strong leadership required.