Fixed Operations Field Manager

Friedkin Group; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Fixed Operations Field Manager to optimize parts and service performance at dealerships. This role involves driving parts sales growth and enhancing customer experiences through consultative services. You will engage with various stakeholders, conduct training, and analyze performance metrics to implement effective strategies. The position requires significant travel and offers a dynamic work environment where your contributions will directly impact the success of the dealership network. If you have a passion for automotive operations and possess strong analytical and interpersonal skills, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

Wellness programs

Retirement plans

Generous paid leave

Career growth opportunities

Supportive team culture

Performance-based rewards

Qualifications

• Bachelor's degree required; 5-7 years experience in a relevant field.
• Strong problem-solving, analytical, and negotiation skills needed.

Responsibilities

• Drive growth in wholesale part sales and support dealership initiatives.
• Conduct customer visits and develop action plans for key dealers.

Skills

Problem-solving skills

Analytical skills

Business acumen

Negotiation skills

Organizational skills

Interpersonal skills

Motivational skills

Self-starter

Ability to learn quickly

Education

Bachelor's Degree

Tools

Parts Sales Xcellerator (PSX)

RepairLink

Overall Parts Solutions (OPS)

CollisionLink

CCC

Job description

External Description

Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
The Fixed Operations Field Manager will report into the Director, Fixed Field and provide in-dealership best practices consultative services to optimize the dealer's overall parts and service performance and enhance the customer experience, as outlined in the FO Consultative model. The Field Manager is responsible for driving parts sales growth efforts through the wholesale channel as well as supporting sales development and growth within GST target dealers and collision centers. The Manager will also support key fixed operations initiatives as directed by the Field Director. These duties may include but are not limited to parts or service activities such as: parts loyalty, GST Parts Inventory Optimization Program, TXM, retention drivers, SWOT activity, CPRO growth, training and other key responsibilities needed for in-dealer support. Position will require 75% travel.

As a Fixed Ops Field Manager you will:

• Drive growth in wholesale (collision & mechanical) part sales
• Establish/develop in-dealership parts department contacts and understand improvement opportunities at designated GST dealerships.
• Identification of key target dealers with specific action plans and KPIs
• Conduct formal wholesale business development customer/client contact visits for wholesale and collision contacts with dealership wholesale stakeholders.
• Coordinate development and support all aspects of parts training
• Report wholesale performance, analyze opportunities and present recommended actions to assigned dealers, GST management and field
• Utilize key tools for wholesale growth, including but not limited to: Parts Sales Xcellerator (PSX), RepairLink, Overall Parts Solutions (OPS), CollisionLink, CCC
• Collaborate with the GST field on parts business and related opportunities.
• Demonstrate a thorough understanding of TMS/GST programs (e.g. STAR, Warranty – parts retention, Core return program, Dealer Tire, eCommerce).
• Demonstrate a thorough understanding of general Parts Manager responsibilities and DMS settings through ongoing consultation and training.
• OPS reporting, automated financials reporting and the collision market analysis website.
• Support GST Parts Inventory Optimization Program
• Key contact for Wholesale Parts & Inventory Health Manager
• Key resources/interface for support between dealer and vendor
• Thorough understanding of program system, settings, reports and developing action items to improve inventory health and system utilization
• Champion of dealer parts loyalty in key commodities and retention parts
• Identification of lost sales (dealer customer facing) and lost purchases (dealer purchases from GST)
• Support Dealership service growth and enhancing the customer experience (in partnership with Fixed Field Directors and DSPMs. DFO Field will strategically deploy FOFM to have maximum impact)
• In dealership consultation related to key service KPIs and action plans – TLE, TXM, Missed Opportunities, retention drivers, CPRO growth, Service Connect, SWOT activities, capacity planning and other as directed by the Fixed Field Director.

What We Need From You

• Bachelor's Degree from four-year college or university Required
• 5-7 years experience required
• Ability to work with minimal supervision.
• Ability to motivate others
• Problem-solving and analytical skills.
• Ability to learn quickly and thrive in a fast-paced sales environment.
• Strong business acumen and negotiation skills with the ability to influence the customer sourcing decision in favor of company products.
• Ability to maintain effective interpersonal relationships
• Self-starter with strong organizational skills and planning skills.
• GST 5 State Auto Manufacturer licenses Required
• DL NUMBER - Driver License, Valid and in State Required

Physical and Environmental Requirements
The job requires significant domestic travel. As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings. The associate will regularly be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary and the associate may be exposed to loud noise levels.

Travel Requirements
70%

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at [e-mail]. We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship.