Fixed Operations Director

Island Auto Group; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Island Auto Group in Staten Island, NY seeks a seasoned Fixed Operations Director to oversee service, parts, and body shop operations across multiple brands. You will lead department heads, optimize processes, and drive profitability while maintaining high service standards.

The role emphasizes budget planning, KPI monitoring, staff development, and collaboration with sales leadership to align fixed operations with dealership objectives.

Qualifications

• Demonstrated expertise in Fixed Operations and service department leadership across service, parts, and body shop.
• Strong focus on customer satisfaction and building positive customer experiences.
• Experience in operations management: process improvement, performance measurement, and resource optimization.
• Proven ability in customer retention strategies and loyalty programs.
• Several years of progressive management experience in automotive dealerships or fixed operations.
• Ability to analyze financial reports, develop action plans, and manage budgets.

Responsibilities

• Oversee service, parts, and body shop operations across brands.
• Lead department heads, set performance targets, and monitor KPIs.
• Drive profitability through efficient resource use and process improvement.
• Enhance customer satisfaction and retention by maintaining service quality and quick resolution of concerns.
• Manage budgeting, forecasting, and staff development; align fixed operations with dealership objectives.

Skills

Fixed Operations leadership

Customer Satisfaction

Operations Management

Customer Retention

Budgeting & Forecasting

Team Leadership & Development

Data & KPIs analysis

Communication & Collaboration

DMS proficiency

OEM guidelines knowledge

Education

High school diploma or equivalent

Associate or Bachelor's degree in business or related field

Tools

Dealership Management Systems (DMS)

MS Office Suite

Job description

Company Description Island Auto Group is an automotive organization representing 15 brands, including both domestic and import vehicles. The group is committed to transparent vehicle pricing and delivering exceptional automotive service to its customers. Island Auto Group emphasizes integrity, customer trust, and long-term relationships as core elements of its business philosophy. The company is deeply engaged in supporting the Staten Island community through charitable initiatives and community services, offering applicants a chance to contribute to both business success and local impact.

Role Description The Fixed Operations Director is a full-time, on-site role based in Staten Island, NY, responsible for overseeing all service, parts, and body shop operations across the group’s brands. This role directs daily workflow and processes, ensures efficient utilization of resources, and drives profitability and operational excellence in fixed operations. The position includes managing department leaders, setting performance targets, monitoring KPIs, and implementing strategies to improve service quality, turnaround times, and parts inventory management. The Fixed Operations Director works to enhance customer satisfaction and retention by maintaining high standards of service, overseeing resolution of escalated customer concerns, and ensuring consistent adherence to brand and regulatory guidelines. The role also involves budgeting, forecasting, staff development, and collaboration with sales and leadership teams to align fixed operations with overall dealership objectives.

Qualifications

• Demonstrated expertise in Fixed Operations and service department leadership, including service, parts, and body shop management.
• Strong focus on Customer Satisfaction and Customer Service, with a track record of building positive customer experiences.
• Experience in Operations Management, including process improvement, performance measurement, and resource optimization.
• Proven ability in Customer Retention strategies, loyalty programs, and long-term relationship management.
• Several years of progressive management experience in automotive dealership or related fixed operations.
• Ability to analyze financial reports and KPIs, develop action plans, and manage budgets effectively.
• Skilled in coaching, mentoring, and developing diverse teams in a fast-paced environment.
• Strong communication, problem-solving, and decision-making skills with a collaborative leadership style.
• Proficiency with dealership management systems and standard office software; familiarity with OEM guidelines is beneficial.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is preferred.