Five-Star EVS Supervisor — Casino & Facilities

Twenty Nine Palms Band of Mission Indians; Coachella (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Parental leave

Professional development assistance

Tuition reimbursement

Job summary

Twenty Nine Palms Band of Mission Indians is seeking an EVS Supervisor to oversee housekeeping operations across casino and related facilities. The role focuses on delivering a Five Star Experience by leading, coaching, and training staff to meet high standards of cleanliness, safety, and guest satisfaction.

The position requires an AA degree or equivalent plus related experience, with background checks, drug screening, and Tribal Gaming License as part of eligibility.

Qualifications

• AA degree or equivalent required.
• Six months to one year of related experience and/or training.
• Must pass periodic random drug screens.
• Must pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and deliver the Five Star Experience to Guests and Team Members by fulfilling our Mission Statement and Service Promise.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to perform their jobs.
• Establish standards and procedures for work of EVS staff.
• Train and develop staff through coaching, counseling, positive, and corrective actions.
• Plan work schedules to ensure adequate service.
• Ensure performance evaluations and progressive disciplinary actions are completed in a timely manner.
• Inspect and evaluate physical condition of establishment.
• Submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Use a systematic approach in planning, organizing, delegating, and directing performance.
• Periodically inventories supplies and equipment.
• Investigate new and improved cleaning instruments and methods.
• Ensure compliance with all MICS and TICS.
• Present a positive image of the Tribal organization to its guests and vendors and assist them as required.
• Must follow all safety policies and attend safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Skills

Customer service

Staff training

Scheduling

Coaching

Safety compliance

Team leadership

Education

AA degree or equivalent

Job description

Twenty Nine Palms Band of Mission Indians is seeking an EVS Supervisor to oversee housekeeping operations across casino and related facilities. The role focuses on delivering a Five Star Experience by leading, coaching, and training staff to meet high standards of cleanliness, safety, and guest satisfaction.

The position requires an AA degree or equivalent plus related experience, with background checks, drug screening, and Tribal Gaming License as part of eligibility.