EVS Supervisor: Elevate Cleanliness & Guest Experience

Twenty-Nine Palms Band of Mission Indians; Coachella (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Twenty-Nine Palms Band of Mission Indians supervises the EVS program to maintain clean, orderly, and attractive casino facilities and other properties. The role involves directing staff, upholding Five Star Experience, and ensuring compliance with MICS and TICS while delivering exceptional guest service.

The position requires an associate degree or equivalent experience, plus the ability to manage schedules, conduct evaluations, and implement improvements.

Qualifications

• Associate's degree required or equivalent.
• 6 months to 1 year related experience or training or equivalent combination.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Establish standards and procedures for work of EVS staff.
• Train and develop staff through coaching, counseling, positive, and corrective disciplinary actions.
• Plan work schedules to ensure adequate service.
• Ensure performance evaluations/progressive disciplinary actions are completed and submitted in a timely manner.
• Inspect and evaluate physical condition of establishment.
• Submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Use a systematic approach in planning, organizing, delegating, and directing performance.
• Periodically inventories supplies and equipment.
• Investigate new and improved cleaning instruments and methods.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Education

Associate's degree (A. A.) or equivalent from two-year College or technical school

Or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Job description

Twenty-Nine Palms Band of Mission Indians supervises the EVS program to maintain clean, orderly, and attractive casino facilities and other properties. The role involves directing staff, upholding Five Star Experience, and ensuring compliance with MICS and TICS while delivering exceptional guest service.

The position requires an associate degree or equivalent experience, plus the ability to manage schedules, conduct evaluations, and implement improvements.