Five-Star Club Operations Manager

Atlantic Coast Athletic Clubs, LP; Charlottesville (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

acac is seeking a Site Manager for Adventure Central (VA) to lead the daily club operations, ensure proper staffing during all hours, and uphold Five-Star cleanliness and service standards. The role drives membership and ancillary revenues while monitoring expenses against budget, and requires hands-on leadership of both direct and indirect staff.

Preferred qualifications include a college degree, CPO certification, First Aid/CPR within 90 days, and experience in athletic club or hospitality

Qualifications

• Experience in high-end, resort-style facilities (club, hospitality or similar) preferred.
• Leadership and coaching skills demonstrated.
• Revenue generation and expense management capability.
• Word and Excel proficiency.
• Minimum three years in a leadership/management role in athletic club or hospitality.

Responsibilities

• Create a safe, engaging environment.
• Model acac and Five Star culture.
• Collaborate with RGM to hit revenue goals and control costs.
• Respond promptly to member and guest concerns and surveys.
• Hire, train, and lead direct reports.
• Oversee indirect reports: trainers and instructors.
• Develop knowledge of all club departments.
• Assist in annual operating budget development.
• Review monthly financial reports and investigate variances.
• Know Club Automation, Paylocity, goHappy, HubSpot, HappyFox.
• Walk the facility to spot maintenance issues and act.
• Ensure purchasing follows procedures.
• Collaborate with acac and Home Office leadership.
• Inform team and members of events and activities.
• Create and deliver special events to engage members.
• Handle Incident Reports; train others to complete.
• Support RGM with tasks and projects.

Skills

Leadership

Coaching

Revenue management

Budgeting

Excel

Word

Education

College degree preferred

CPO-certified

First Aid/CPR cert within 90 days

Virginia program coordinator qualifications

Tools

Club Automation

Paylocity

goHappy

HubSpot

HappyFox

Job description

Description

POSITION: Site Manager

FLSA STATUS: Full-time, Exempt

POSITION LOCATION: acac Adventure Central (VA)

SUPERVISOR: Regional General Manager

POSITION SUMMARY:

Manage the daily operations of the club, providing a visible leadership presence for members, guests and team members. Ensure the club is properly staffed during all hours of operation and meets all photo-ready cleanliness standards and Five*Star service standards. Be fully trained and able to fill in for member services, housekeeping and membership sales. Drive membership and ancillary revenues and maintain operating expenses within budget.

RESPONSIBILITIES

• Create a safe and engaging environment.
• Be a role model for the acac and Five*Star culture.
• Work collaboratively with RGM to achieve revenue goals and manage expenses prudently.
• Respond on a timely basis to member and guest concerns and Medallia surveys.
• Hire, train and provide ongoing leadership to your team of direct reports.
• Provide oversight and general guidance to your indirect reports (personal trainers and group exercise instructors).
• Develop in-depth knowledge of all departments in your club.
• Assist the RGM in developing an annual operating budget.
• Review monthly financial reports and flag/investigate any budget variances.
• Have a working knowledge of Club Automation, Paylocity, goHappy, HubSpot, HappyFox and any other software/platforms integral to club operations.
• Regularly walk the facility to take note of any cleanliness, repair or maintenance issues and take action accordingly.
• Ensure all purchasing follows company procedures.
• Work collaboratively with other acac and Home Office leadership team members.
• Keep team and members informed of events and activities and encourage participation.
• Create and deliver special events to promote the club and member engagement.
• Handle Incident Reports for the club; train other team members on how to complete one in your absence.
• The above list is representative, not all-inclusive. This position will assist the RGM with a variety of tasks and projects.

RESPONSIBILITIES (GENERAL)

• Complete assignments and projects by requested deadlines.
• Know and adhere to all company policies and procedures.

Requirements

QUALIFICATIONS

Job Specific Knowledge

• Operations in high-end, resort-style, family-oriented facilities (club, hospitality or similar industries) is preferred
• Leadership and coaching skills
• Revenue generation and expense management skills
• Word and Excel proficiency

Experience

• Minimum three years in a leadership or management capacity in the athletic club, hospitality, or similar industry
• Specific experience in customer and employee recruitment and retention is a plus

Communication

• Excellent written and verbal communication skills; great listening skills
• Skilled and at ease in dealing with customer service or employee relations situations

Organization

• Able to work with minimal supervision
• Able to handle multiple concurrent projects and assignments

Personal Characteristics

• Friendly, outgoing, energetic, enthusiastic and motivational
• Honest, trustworthy and ethical
• Creative and resourceful
• Problem-solver
• Critical eye for cleanliness/maintenance

Education

• College Degree preferred
• CPO-certified
• First Aid/CPR certification required within 90 days of hire date
• The Site Coordinator is responsible for the daily operations, safety, and compliance of our youth programming site. The successful candidate must hold a valid Virginia state license or meet VDOE program coordinator qualifications to legally oversee a licensed child/youth day program in the Commonwealth of Virginia. This includes maintaining compliance with all state-mandated staff-to-child ratios, background checks, and health standards.

PHYSICAL, ENVIRONMENTAL and SCHEDULE REQUIREMENTS

• Able to stand, walk, sit, reach, and bend throughout the workday.
• Able to move throughout the club and interact with members, guests, and team members in various areas of the facility.
• Able and willing to work varied schedules, including occasional evenings, weekends, and holidays based on business needs.

Note: This job description is intended only as a general guideline of your duties and responsibilities at acac and is not a legally binding contract. acac reserves the right to amend, change or terminate the job description, as it deems appropriate. Any changes, amendments or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.