Fitness Specialist/User Study Moderator

TJ Solutions; Sacramento (CA); On-site; USD 28,000 - 34,000; Part time

Job summary

TJ Solutions in Sacramento is seeking a User Study Moderator to facilitate in-person research sessions with participants recruited from the general public. You will guide participants through interviews, testing, and activities while observing movement and exertion levels during physical activities.

The ideal candidate will be comfortable instructing individuals and groups, documenting observations accurately, and following established research protocols.

Qualifications

• Strong face-to-face customer service or participant-facing experience.
• Comfortable interacting with and managing groups.
• Experience in gym, fitness, sports, recreation, research, events, hospitality, or customer-facing environment is preferred.
• Comfortable observing people performing exercises or other physical activities.
• Strong communication and interpersonal skills.
• Good observational skills and attention to detail.
• Ability to follow detailed protocols and instructions consistently.
• Professional, reliable, and comfortable working in a structured environment.
• Available to work 100% onsite in Sacramento.

Responsibilities

• Facilitate in-person user research sessions with recruited participants.
• Guide participants through interviews, testing, exercises, and other activities according to client protocols.
• Observe participants performing physical activities and track movement, exertion levels, and other required information.
• Provide clear and consistent instructions to participants.
• Work comfortably with both individuals and larger groups.
• Collect accurate, objective, and unbiased data throughout each session.
• Follow research procedures carefully without influencing participant behavior or responses.
• Monitor participant safety during study activities.
• Maintain participant privacy and confidentiality.
• Follow all security and data-handling requirements.
• Ensure collected data meets project quality and accuracy expectations.

Skills

Face-to-face customer service

Group management

Observation skills

Communication skills

Attention to detail

Following protocols

Structured environment

Public interactions

Job description

Location: Downtown Sacramento, CA – near 23rd Street

Work Arrangement: 100% Onsite - 5 days a week

Contract End Date: October 24, 2026

Headcount: 10 positions

Rate: $20/Hour W2 OR $25/hour – C2C

Job Description

We are seeking a User Study Moderator to facilitate in-person research sessions with participants recruited from the general public. This role involves guiding participants through structured activities, interviews, and testing while observing their movement and exertion levels during physical activities.

The ideal candidate will be comfortable working directly with individuals and larger groups, giving clear instructions, monitoring activities, and accurately documenting observations while following established research protocols.

Candidates do not need to come specifically from a research background. Experience in fitness, personal training, recreation, customer service, events, hospitality, coaching, or other highly people-facing environments may be highly relevant.

Key Responsibilities

• Facilitate in-person user research sessions with recruited participants.
• Guide participants through interviews, testing, exercises, and other activities according to client protocols.
• Observe participants performing physical activities and track movement, exertion levels, and other required information.
• Provide clear and consistent instructions to participants.
• Work comfortably with both individuals and larger groups.
• Collect accurate, objective, and unbiased data throughout each session.
• Follow research procedures carefully without influencing participant behavior or responses.
• Monitor participant safety during study activities.
• Maintain participant privacy and confidentiality.
• Follow all security and data-handling requirements.
• Ensure collected data meets project quality and accuracy expectations.

Preferred Qualifications

• Strong face-to-face customer service or participant-facing experience.
• Comfortable interacting with and managing groups of people.
• Experience in a gym, fitness, sports, recreation, research, events, hospitality, or customer-facing environment is preferred.
• Comfortable observing people performing exercises or other physical activities.
• Strong communication and interpersonal skills.
• Good observational skills and attention to detail.
• Ability to follow detailed protocols and instructions consistently.
• Professional, reliable, and comfortable working in a structured environment.
• Available to work 100% onsite in Sacramento.

Relevant Job Titles / Backgrounds

Candidates with experience under any of the following titles may be a good fit:

• Personal Trainer
• Fitness Trainer / Fitness Coach
• Group Fitness Instructor
• Health & Fitness Specialist
• Sports Coach / Athletic Coach
• Recreation Assistant / Recreation Coordinator
• Activity Coordinator
• Wellness Coach
• User Research Moderator
• Research Assistant / Research Coordinator
• Field Research Assistant
• Usability Testing Moderator
• Customer Service Representative
• Customer Experience Associate
• Guest Services Associate
• Brand Ambassador
• Community Outreach Representative

Ideal Profile: Someone who is energetic, professional, observant, comfortable around physical activity, experienced in dealing with the public, and confident facilitating structured sessions with both individuals and groups.