Fitness Services Manager

Gold's Gym Washington; Kirkland (WA); In loco; USD 49.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Free gym membership at Gold's Gym PNW

Descrizione del lavoro

Gold's Gym Washington in Kirkland, WA seeks a General Manager to lead club culture, build a high-performing team, and drive member growth. You’ll own guest experiences, set standards, and guide operations to deliver exceptional fitness journeys.

This role emphasizes leadership, accountability, and community building across shifts, promotions, and partnerships. You will manage a multi-faceted gym operation, mentor leaders, and ensure revenue and KPI targets are met while maintaining top-notch

Competenze

• Leads and develops a club team focused on guest experience
• Interprets KPI and labor reports to drive weekly actions
• Manages membership growth, promotions, and community partnerships
• Ensures adherence to opening/closing and safety procedures

Mansioni

• Set club culture and model the standards daily
• Develop a co-leader as partner in running the club
• Lead team meetings to share goals, promotions, and wins
• Recognize great work and celebrate successes
• Own membership goals and hit monthly targets
• Lead tours and guide guests to the best membership fit
• Coach the team on lead follow-up and guest experience
• Drive retention and upgrade activity
• Manage schedules within labor budget
• Grow future leaders from the team
• Oversee revenue, labor, and expense goals
• Present KPIs and plans to leadership
• Ensure all member interactions are positive
• Keep the club clean, safe, and well-maintained
• Ensure policies are followed

Conoscenze

Leadership

Team management

Sales / revenue goals

KPI analysis

Communication

Customer service

Formazione

High school diploma or equivalent

Bachelor's degree a plus

Strumenti

Gym POS software

Scheduling tools

CRM

Descrizione del lavoro

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Employee discounts

Location:

11133 120th Ave NE, Kirkland, WA

Type:

Full-time, Non-Exempt

Schedule:

Full-time with flexibility across weekdays, weekends, and holidays to serve our members

Position Overview

As General Manager, this is your club. You lead its culture, build the team that makes every guest feel welcome, and help people take the first step in their fitness journey. You make the decisions, own the results, and set the standard for what a Gold's Gym PNW club can be.

Core Values

• Motivating: We inspire members and teammates to show up and push further than they thought they could.
• Authentic: We're real with people, honest about what fits their goals, and never pushy.
• Passionate: We love fitness, our clubs, and the community we build together.

Key Responsibilities

Culture and Leadership

• Set the standard for a Motivating, Authentic, and Passionate club culture and model it every day
• Develop your co-leader as a true partner in running the club and a future General Manager
• Run team meetings that share goals, promotions, and wins, and keep everyone informed and equipped
• Recognize great work and celebrate team and member milestones

Membership Growth

• Own the club's membership goals and build the plan to hit them each month
• Lead by example on tours, guiding guests to the membership that fits their goals
• Coach the team on lead follow-up, guest experience, and converting first visits into members
• Drive retention so members stay engaged, upgrade, and keep coming back
• Bring club promotions, events, and community partnerships to life

Team Development

• Recruit, hire, and onboard a team that fits the culture
• Train, coach, and hold the team accountable through observation, feedback, and leading by example
• Build schedules that cover peak hours and stay within labor budget
• Grow team members into the club's next leaders

Business Performance

• Manage the club's revenue, labor, and expense goals and use the numbers to plan each week and month
• Own your club's KPIs and present your results and plans to company leadership
• Make sure every member interaction, in person, by phone, and by email, leaves them glad they're part of the gym
• Keep the club clean, safe, and equipment-ready, and manage repairs and vendors
• Ensure opening and closing procedures and company policies are followed

Qualifications

• A leader who genuinely wants to help people better themselves through fitness.
• 2+ years managing a team of 10 or more, with a track record of developing people
• 3+ years in fitness, hospitality, restaurant, retail, or other service operations
• Proven success hitting sales or revenue goals
• Comfortable reading KPI and labor reports and turning them into action
• Strong communicator, in writing and in person, and an even stronger listener
• Comfortable with gym or POS software, email, and scheduling tools
• Availability across weekdays, weekends, and holidays
• High school diploma or equivalent required; bachelor's degree a plus
• CPR/AED certification, which can be obtained after hire

Compensation and Benefits

• $49,000 - $60,000 annually based on experience
• Paid Time Off (PTO) after first 90 days of employment
• Free membership at all Gold's Gym PNW clubs, including tanning and red-light therapy, plus a guest
• Leadership development and room to grow within a multi-club organization

Work Environment

You'll be on your feet for the entire shift and must be comfortable with that. You'll move through every area of the club, occasionally lifting, spotting, or demonstrating exercises. It's a busy gym: music, weights, and lots of people. Onsite only; relocation assistance is not provided.