Fitness Service Agent, Full-Time

The Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

The Houstonian Hotel, Club & Spa in Houston is seeking a Fitness Service Agent dedicated to providing exceptional service to members and guests. The ideal candidate will have a strong interest in fitness and will play a key role in enhancing the guest experience by maintaining high standards of service, cleanliness, and safety in the fitness area.

This position requires excellent communication skills, attention to detail, and the ability to manage various fitness equipment while assisting guests. A degree in physical fitness or a related field is preferred, along with C.P.R and First Aid certification.

Qualifications

• Energetic and enthusiastic personality essential.
• Must be able to lift 30 pounds regularly.
• C.P.R and First Aid certified required.

Responsibilities

• Greet members and guests with standard greeting.
• Maintain a safe and neat workout environment.
• Assist members with workout equipment settings.

Skills

Customer service skills

Communication skills

Knowledge of fitness equipment

Proactive attitude

Knowledge of nutrition

Education

Degree in physical fitness, kinesiology or related field (preferred)

Job description

Job Summary

To provide Members as well as guests with a positive and enjoyable workout experience that surpasses any other. The Fitness Service Agent will be friendly, helpful and attentive to those working out in the fitness area. They will provide the members with any needed service, personalize it and go above and beyond to consistently exceed the customers’ needs. Knowledge and interest in Fitness are essential. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Essential Job Functions

• Meet and greet members and guests in a timely fashion with our standard greeting
• Answer phones with an upbeat tone using our standard greeting
• Provide timely and professional service while offering towels, water, newspapers and magazines to members as well as being observant to someone looking around in need of assistance
• Provide the member what they want, in an acceptable amount of time while personalizing the service, and going above and beyond to exceed the members’ expectations
• Basic computer knowledge to ring up merchandise sales (bars, drinks)
• Spot cleaning of equipment to ensure a great first impression when members arrive at machines. This includes regularly cleaning mirrors, benches, bars, cardio equipment, headsets, etc.
• Maintain a safe, neat workout environment. This includes re-racking weights, straightening and re-aligning equipment, re-wrapping cords, hanging handles and ropes, re-racking balls and other fitness equipment, etc.
• Assist members with adjusting workout equipment settings
• Showing members the proper technique of how to use the cardiovascular and weight machines
• Provide supervisors with timely and appropriate information needed for flyers, sign up sheets, etc.
• Keep supervisors informed of any repairs that need to be done to the facility or any of our equipment.
• Write up equipment that is need of repair or service and inform the engineering staff of any structural repairs.
• Assist with the arrival of new equipment, mats, furniture and delivering of daily purchases to our department. This often includes lifting heavy equipment, moving equipment and other supplies or tasks.
• Other duties or tasks as assigned by your supervisors that are related to the Fitness Department or The Houstonian Campus.

Knowledge And Skills

• Attending college for a degree in physical fitness, kinesiology or related field preferred or equivalent work experience
• Energetic, enthusiastic, observant, attentive and motivated
• Personal interest in health, fitness, athletics, working out, nutrition or related field
• Professional appearance
• Must be able to bend, push, pull and lift 30 pounds on a regular basis
• Must be able to stand for long periods at a time
• Proactive/self-motivated, seeking out things to do during “down times” and ways to improve the fitness facility and services
• Excellent verbal and written communication skills
• Exceptional customer service skills
• Positive attitude
• Basic knowledge of human anatomy, physiology and kinesiology
• Basic knowledge of machine weights, free weights and cardiovascular equipment
• Continuous improvement. Continuously thinking of new ideas, new programs and better ways of doing things.
• Ensuring consistency of service in all areas of the Fitness Department.
• Maintaining working knowledge of basic concepts, trends and current research on nutrition and exercise.
• Finding new innovative ways to increase revenue without losing the high level of continuous customer service.
• Conversational English language skills.
• Hours required: Scheduled days and hours vary based on departmental needs. Must be able to work evening or weekends occasionally

Licenses and/or Certifications

• C.P.R and First Aid certified

Physical Job Requirements

• Physical Stamina: Ability to lift, push and pull 30+ pounds to clean under weights and equipment. Required to stand for long periods of time.
• Hearing / Speech: Must be able to effectively engage in one‑on‑one communication with guests, members, and customers and use a 2‑way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets.
• Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
• Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.