Fitness Front Desk

PORT ROYAL CLUB; Naples (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Port Royal Club in Naples, FL is seeking a Fitness Front Desk Associate to be the first contact for members using the fitness facilities. You will deliver friendly service, manage front desk operations, and handle administration while supporting class scheduling and member inquiries.

Requirements include a high school diploma, prior customer service experience, strong communication and organizational skills, and proficiency with scheduling software and basic computer apps; weekend availability

Qualifications

• High school diploma or equivalent; college coursework in hospitality or fitness preferred.
• Previous customer service experience required; experience in a fitness or hospitality setting preferred.
• Strong communication and organizational skills.
• Proficiency in basic computer applications and scheduling software.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet members and guests warmly and assist with check-in procedures.
• Answer phone calls and respond to member inquiries regarding fitness services, classes, and schedules.
• Schedule personal training sessions and group classes.
• Maintain accurate records of attendance and appointments.
• Ensure the front desk area and fitness spaces are clean, organized, and stocked with necessary supplies.
• Assist with membership verification and enforce Club policies.
• Support fitness staff with administrative tasks and event coordination.
• Handle point-of-sale transactions for fitness-related services and products.

Skills

Customer service

Communication

Organization

Education

High school diploma

Tools

Scheduling software

Basic computer apps

Job description

Description

Port Royal Club, located in the heart of the prestigious Port Royal neighborhood in south Naples, Florida, is a private beach club dedicated to luxury, leisure, and exceptional service. Membership is exclusively tied to property ownership within the Port Royal community, making the Club a cornerstone of one of the most distinguished addresses in the country.

Our Club offers an array of world-class amenities, including a 10,000-square-foot fitness center featuring yoga, Pilates, and spin classes, as well as a serene spa for wellness and rejuvenation. The tennis center boasts nine Har-Tru clay courts and a 1,300-square-foot pro shop, catering to both recreational and competitive players.

Following the impact of Hurricane Ian in 2021, the Club has embarked on an ambitious $100 million renovation to reimagine our facilities. The new clubhouse—set to open in fall 2026—will embrace timeless West Indies architecture and offer an elevated member experience, featuring a coffee shop, three signature restaurants with indoor and outdoor dining overlooking the Gulf of Mexico, four bars, a banquet venue, a lap pool, and access to our pristine private beach.

This is an exciting time to join the Port Royal Club as we prepare to unveil a new chapter in our storied history.

The Fitness Front Desk Associate is the first point of contact for members using the fitness facilities. This role ensures a welcoming environment, provides exceptional customer service, and supports the smooth operation of the fitness center by handling administrative tasks and assisting with member needs.

Requirements

• Greet members and guests warmly and assist with check-in procedures.
• Answer phone calls and respond to member inquiries regarding fitness services, classes, and schedules.
• Schedule personal training sessions and group classes.
• Maintain accurate records of attendance and appointments.
• Ensure the front desk area and fitness spaces are clean, organized, and stocked with necessary supplies.
• Assist with membership verification and enforce Club policies.
• Support fitness staff with administrative tasks and event coordination.
• Handle point-of-sale transactions for fitness-related services and products.

Qualifications:

• High school diploma or equivalent; college coursework in hospitality or fitness preferred.
• Previous customer service experience required; experience in a fitness or hospitality setting preferred.
• Strong communication and organizational skills.
• Proficiency in basic computer applications and scheduling software.
• Ability to work flexible hours, including weekends and holidays.

Physical Demands and Work Environment:

• Ability to stand for extended periods and lift up to 25 lbs.
• Moderate noise level in the work environment.
• May work indoors and outdoors and may be exposed to wet and/or hot conditions.
• Must be able to work weekends.

The Port Royal Club is an Equal Opportunity Employer and offers opportunities to all candidates including those with disabilities. All qualified candidates/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, pregnancy, sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Port Royal Club is a drug/tobacco-free workplace. Pre-employment drug testing is required. The Port Royal Club participates in the US E-Verify program; candidate & employee must be legally authorized to work in the United States of America.