Fitness Floor Experience Ambassador

Greater Wichita YMCA; Andover (KS); On-site; USD 26,000 - 35,000; Full time

Job summary

Greater Wichita YMCA seeks a Director, the Fitness Floor Associate (FFA) to ensure members have an exceptional experience on the fitness floor. You will educate and enforce YMCA policies, create a welcoming environment, and connect members with YMCA resources to support their health goals.

Under the Wellness/Fitness Director, you will lead by example on cleanliness, safety, and service, greet guests by name, promote programs, and help sustain member engagement and loyalty across the branch.

Responsibilities

• Being the go to person on the fitness floor by educating and enforcing YMCA policies, procedures and being readily available to answer member and guests questions.
• Being a constant presence on the fitness floor by walking around, cleaning and maintaining order, providing a positive and inviting atmosphere.
• Providing exceptional customer service by greeting people by name and engaging members and guests while promoting and encouraging involvement in YMCA programs, classes, and group/personal training.
• Recognizing and reporting maintenance issues regarding any part of the fitness floor to supervisor as soon as issues arise.
• Educating and encouraging members to participate in the Strong Community Campaign.
• Attending staff and association meetings and training as directed by the Wellness/Fitness Director.
• All other duties as assigned.

Job description

Greater Wichita YMCA seeks a Director, the Fitness Floor Associate (FFA) to ensure members have an exceptional experience on the fitness floor. You will educate and enforce YMCA policies, create a welcoming environment, and connect members with YMCA resources to support their health goals.

Under the Wellness/Fitness Director, you will lead by example on cleanliness, safety, and service, greet guests by name, promote programs, and help sustain member engagement and loyalty across the branch.