Fitness Equipment Service Engineer - Denver, CO (Field-Based/Remote Work)

Crawford Thomas Recruiting; Denver (CO); Hybrid; USD 68,000; Full time

Job summary

An established industry player in fitness equipment seeks a dedicated Service Engineer to enhance customer satisfaction through expert installation and maintenance of premium fitness solutions. This role offers the chance to leverage your mechanical and electronic troubleshooting skills while working in a dynamic field environment. You'll be responsible for executing service tasks, managing inventory, and providing exceptional customer support. Join a team that values communication and transparency, and make a significant impact in the fitness industry. If you thrive on solving problems and ensuring client satisfaction, this opportunity is perfect for you.

Qualifications

• 3–5 years of experience in a similar role.
• Strong mechanical and electronic troubleshooting skills.

Responsibilities

• Execute jobs following defined Standard Operating Procedures.
• Educate customers on proper use and maintenance of equipment.

Skills

Mechanical Troubleshooting

Electronic Troubleshooting

Customer Communication

Inventory Management

Root Cause Analysis

Education

Diploma in Electronics

Degree in Communications

Tools

Mobile Tools and Apps

Job description

Fitness Equipment Service Engineer - Denver, CO (Field-Based/Remote Work)

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Fitness Equipment Service Engineer

Location: Denver, CO (Field-Based/Remote Work)

Salary: $68K

Job summary:

Do you love solving problems and making customers happy? If working in the field and delivering top-tier service energizes you, this is your chance to shine!

Our client is a world leader in the design and manufacture of fitness equipment and solutions for private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities, and more. As a Fitness Equipment Service Engineer, you'll play a key role installing, maintaining, and servicing their premium fitness equipment — ensuring every client has the best experience possible.

What You'll Do:

1. Execute jobs following defined Standard Operating Procedures
2. Meet performance targets like TTS, FTFR, and JMR3
3. Manage your inventory of spare parts with accuracy
4. Educate customers on proper use and maintenance of equipment
5. Perform root cause analysis and identify solutions
6. Complete work orders and service reports accurately
7. Provide structured feedback on product issues
8. Communicate ETAs and updates to customers
9. Escalate and reassign service calls when needed
10. Maintain tools, equipment, and vehicle in safe condition
11. Follow all health & safety guidelines

Qualifications:

1. 3–5 years of experience in a similar role
2. Diploma or Degree in Electronics, Communications, or related field
3. Strong mechanical and electronic troubleshooting skills
4. Comfortable using mobile tools and apps
5. Basic knowledge of IT networking is a plus
6. Experience managing service orders and customer requests
7. A team player with strong communication and transparency

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: General Business, Management, and Customer Service
• Industries: Staffing and Recruiting

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