Fitness Club Experience Manager

East West Hospitality; Village of Avon (NY); On-site; USD 60,000 - 63,000; Full time

Job summary

Join a dynamic and innovative company as a Fitness Club Experience Manager! In this exciting role, you will lead a dedicated front desk team, ensuring exceptional service and seamless operations at a premier wellness destination. Your leadership will foster a welcoming environment, empower staff, and enhance guest experiences, making every interaction memorable. With a focus on hospitality and fitness, you will play a pivotal role in driving engagement and retention. This opportunity offers a supportive culture, career growth, and fantastic perks, making it a perfect fit for passionate individuals eager to make a difference in the wellness industry.

Benefits

Free onsite parking

Cell phone reimbursement

Free gym membership

Marriott hotel discounts

401(K) plan with employer match

Career development trainings

Corporate discounts through Perk Spot

Sabbatical Program

Employee Assistance Program

8 hours of volunteer time off annually

Qualifications

• Strong problem-solving and leadership skills are essential.
• Proficiency in Microsoft Office and communication skills required.

Responsibilities

• Oversee front desk operations, including hiring and training staff.
• Manage billing, membership metrics, and member communications.
• Conduct performance evaluations and organize team events.

Skills

Problem-solving skills

Leadership skills

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor’s degree in hospitality management

Relevant experience in wellness field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Talent Acquisition Manager with East West Hospitality

Turn every guest interaction into a VIP experience at the Athletic Club Westin! We are looking for a Fitness Club Experience Manager, who will lead and inspire our front desk team, ensuring seamless operations and exceptional service. Your mission? Foster a welcoming environment, train and empower staff, and oversee membership processes that drive engagement and retention. With your leadership and communication skills, you'll create loyal brand advocates and enrich the wellness journey for every guest. If you're passionate about hospitality and fitness, and thrive in a dynamic, guest-focused setting, we want to hear from you!

Duties Include:

1. Oversee the front desk team, including interviewing, hiring, training, scheduling, supervising, and coaching.
2. Conduct performance evaluations and publish schedules by the 15th of each month.
3. Process bi-weekly payroll and commissions, organize quarterly team events, and maintain professional documents such as SOPs and training binders.
4. Ensure timely billing for RA classes and services and cross-train staff for greater flexibility.
5. Handle the onboarding process, including property tours, uploading contracts, and managing member communications.
6. Build relationships through one-on-one interactions and events, while contributing to newsletters and programming.
7. Manage monthly billing, unpaid accounts, late fees, and collections, and report membership metrics to support marketing and pricing decisions.
8. Audit expiring credit cards and contracts to ensure accurate billing.

What's Hot: Free onsite parking, cell phone reimbursement, free gym membership

Location: The Athletic Club at The Westin Riverfront Resort & Spa. Avon, CO

Start Date: ASAP

Employment Status: Full Time, Year Round

Pay Rate: $60k - $63k /year DOE

Posting Closes: 3/15/2025 or when filled

The successful candidate will possess strong problem-solving skills, take initiative, and be capable of performing tasks independently. Proficiency in Microsoft Office (Word, Excel, Outlook) and general website and internet knowledge is essential. Strong professional written, verbal, and interpersonal communication skills, along with excellent organizational abilities, are key. The candidate should be able to delegate tasks effectively and have a passion for the fitness, wellness, and health industries. A bachelor’s degree in hospitality management or a related field is preferred but not required; relevant experience in the wellness field may be considered. CPR/AED certification is preferred, though not required, and experience in guest service is essential.

Joining our team comes with an array of fantastic benefits and perks designed to support your well-being and career growth. Enjoy Marriott hotel discounts worldwide, a 401(K) plan with a discretionary employer match, and access to career development trainings. Along with discounts at Eye Pieces and Venture Sports, take advantage of corporate discounts through Perk Spot, our Sabbatical Program, a $500 referral program, and the Employee Assistance Program, all tailored to help you thrive both personally and professionally.

In addition to the East West Hospitality benefits and perks, we offer a free Athletic Club Westin membership, discounts on spa and fitness services, and food and beverage on property. Enjoy the convenience of manager onsite parking, Marriott associate lodging rates and discounts, and a merchant pass or winter incentive. Benefit from 8 hours of volunteer time off annually and engage in philanthropic opportunities that connect, serve, and support our community.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Management

Industries

Wellness and Fitness Services and Hospitality