Fitness Center General Manager

Plus One, an Optum Company; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision plans

401(k) Retirement & Savings Plan

Life Insurance

Disability plans

Transit and Parking Plans

Paid parental leave

Paid time off

Wellness rewards

Free gym memberships

Job summary

Plus One, an Optum company, is seeking a reliable General Manager to oversee a Midtown Manhattan fitness center. You will lead operations, staffing, revenue and expense goals, and partner with the Client Coordinator on program marketing and staffing.

You will act as a liaison between the Company and the Client, maintaining a high profile with your team and members. This role emphasizes frontline engagement, budget management, member experience, and development of a high-performing team through

Qualifications

• Bachelor’s degree required.
• Minimum two years of management experience.
• CPR/AED and First Aid certifications.
• Experience in a high-touch fitness setting.
• Strong attention to detail.
• Proficient in Microsoft Suite and payroll systems.

Responsibilities

• Provide leadership to set the tone and personality of the site.
• Oversee operations, staffing, revenue and expense goals.
• Hire, coach, motivate, schedule, train and develop team members.
• Respond to member feedback with professional service.
• Prepare recurring reports and presentations for leadership.
• Manage client and vendor relationships with a service mindset.
• Oversee budget, ordering, and payroll systems.
• Conduct weekly team meetings to align with service standards.
• Ensure gold-standard customer service and programming.
• Encourage professional development and retention.

Skills

Leadership

Public speaking

Customer service

Time management

Budgeting

Team coaching

CPR/First Aid

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Payroll systems

Job description

Job Overview:

We are currently seeking a reliable and dedicated General Manager to work at a high-profile company’s fitness center located in Midtown Manhattan.

In this role, you will manage and direct all operations, staffing, revenue and expense goals and marketing aspects of the site, as well as assume the key responsibility (and assist the Client Coordinator) in the marketing, promotion, planning and staffing of programs. You will act as a direct liaison between the Company and the Client. Although you will spend less time on the site floor, you will still maintain a high profile with your team and members.

What you will do:

• Provide leadership to set the tone and personality of the site by making it a motivating and engaging place to work.
• Implement product capabilities, programs and marketing for member engagement and retention.
• Take responsibility for primary human capital responsibilities, such as hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects and workload to and, when necessary, terminating team members.
• Respond to members’ feedback and concerns in a timely and professional manner while providing excellent customer service.
• Provide recurring reports and deliver presentations to your direct leadership.
• Manage client and vendor relationships with a service-oriented mindset.
• Manage budget, ordering, and payroll systems.
• Conduct weekly meetings with team members to align with service standards and provide mentorship.
• Ensure that your team is providing gold-standard customer service and programming.
• Encourage professional development for your team and enhance retention.
• Implement and follow all policies and procedures.

What we are looking for:

• A bachelor’s degree, with minimum two years of management experience.
• Strong attention to detail.
• Ability to deliver high-level presentations, comfortable speaking professionally to clients and senior leadership.
• Experience with corporate communications.
• Ability to multi-task and execute time management, problem-solving, organization, and follow-up skills.
• Ability to hire, coach, train, and develop team members.
• Knowledge of financial reporting, such as budgeting, forecasting, and strategic business planning.
• Prior experience in a high-touch fitness setting and knowledge of fitness equipment.
• Current CPR/AED and First Aid certifications.
• Competence with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance and payroll systems.

About Us:

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company:

Health and financial:

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

Well-being:

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Inclusion and Belonging Council

Growth and development:

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program

Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.

Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Pay is based on several factors including, but not limited to, local labor markets, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. The annual salary for this position ranges from $80,000 - $85,000. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage laws as applicable.