FIT Operations Supervisor

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

University of North Carolina at Chapel Hill’s FIT Program, within the Department of Family Medicine in Chapel Hill, is seeking a Wake County FIT Operations Supervisor. The hybrid, full-time role manages daily operations for FIT and FIT Wellness services and supervises a team of Community Health Workers to ensure seamless reentry care.

The position partners with program leadership to drive quality improvement, coordinate services, and maintain patient-centered care across Wake County.

Qualifications

• High school diploma or equivalency.
• Experience supervising employees.
• Experience communicating with diverse audiences.
• Capacity to manage confidential matters with discretion.
• Leadership qualities and strategic thinking.

Responsibilities

• Oversee day-to-day operations of Wake County FIT and FIT Wellness services.
• Provide direct supervision to Community Health Workers and manage workflows.
• Collaborate with FIT Program leadership on quality improvement and implementation.
• Ensure high-quality, patient-centered care and regulatory compliance.
• Support operational planning and staff development.

Skills

Team supervision

Diverse communication

Discretion

Leadership vision

Time management

Education

High school diploma or equivalent

Job description

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care

We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education

We prepare tomorrow’s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research

We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

The UNC Formerly Incarcerated Transition ( FIT ) Program is situated within the Department of Family Medicine at UNC Chapel Hill. The FIT Program is a partnership between UNC Family Medicine, the North Carolina Department of Adult Correction ( DAC ) (which administers the state prison system), Federally Qualified Health Centers, County Departments of Health, community-based organizations, and local reentry councils. The FIT Program coordinates with existing state and local resources to assist people coming out of incarceration with connections to essential health services. A specially trained Community Health Worker ( CHW ), with prior justice system involvement, acts as a peer navigator to connect to services.

FIT was designed to leverage existing community and statewide investments in reentry and address the absence of linkages to essential healthcare for people coming out of incarceration that suffer from chronic disease, mental illness, and/or substance use disorder. FIT is modeled on an evidence-based program developed by the Transitions Clinic Network ( TCN ), which has demonstrated reduced utilization of emergency services, hospitalizations, and days incarcerated. FIT CHWs are integrated into their local community health center and assist clients upon reentry in establishing care at a primary care medical home, and if needed, obtain mental health and substance use disorder treatment. CHWs also assist clients with all aspects of reentry including housing, job training, legal needs, education, transportation, life skills, and interactions with the justice system. The mission of the FIT Program is to empower community members upon their return from incarceration to become self-sufficient and to reach their health and wellness goals. Since its inception, FIT has taken on additional projects that align with the program’s mission to improve health outcomes and decrease recidivism for formerly incarcerated people.

In 2022, the FIT Program launched a pilot program, FIT Wellness, to provide integrated psychiatric and primary care services to individuals with serious mental illness ( SMI ) returning to the community following incarceration in Wake County. Following the success of the pilot, the state provided funding to continue the program in Wake County and expand FIT Wellness services to additional counties.

The Wake County FIT Operations Supervisor is a hybrid position responsible for the day-to-day operational management of Wake County FIT and FIT Wellness services. This position provides direct supervision to (currently five) Community Health Workers and oversees daily workflows, clinical operations, staff development, and implementation of program policies to ensure high-quality, patient-centered care. The position serves as the operational lead for Wake County FIT and FIT Wellness while working collaboratively with FIT Program leadership on quality improvement, program implementation, and operational planning.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience

• Experience supervising employees and leading a team and familiarity of principles of human resource management.
• Experience communicating with diverse audiences and building relationships with a variety of partners and constituents.
• Candidate should demonstrate the capacity to manage multiple responsibilities of a confidential nature and exercise a high level of discretion and independent judgment.
• Candidates must exhibit vision and leadership qualities.
• Demonstrate strong time management skills and be able to prioritize timeliness in responding to internal and external partners.

Preferred Qualifications, Competencies, and Experience

• Independent clinical licensure ( LCSW or LCSW -A) preferred or ability to obtain licensure if applicable.
• Knowledge and experience in health issues related to criminal legal system involvement highly preferred.
• Experience with client assessment, treatment planning, conducting interviews/investigations, advising/counseling clients, and participating in health promotion and health education activities.
• History of involvement with the criminal legal system.
• Experience with data management and continuous improvement.

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that describes your level of education that best or most closely satisfies the education requirement for the FIT Operations Supervisor position.
  • High school diploma/GED
  • Associate's, Bachelor's, Master's, or Doctorate in any field
  • Did not complete high school but have a combination of high school education and experience to equal 4 years (ex. 1 year of high school and 3 years experience)
  • None of the above