FirstAlt Client Services Rep ll

First Student; Columbus (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in student transportation seeks a Client Services Rep 2 to manage client needs and support operations. The role requires strong communication and organizational skills, along with a background in transportation. Join a family of over 60,000 employees dedicated to safety and innovation in the industry.

Qualifications

• Experience in transportation or customer service is preferred.
• Proficiency in Microsoft Office is essential.
• Bilingual skills are a plus.

Responsibilities

• Oversee designated area and manage client needs.
• Support day-to-day operations and assist the Location Manager.
• Act as main contact for clients regarding routes and scheduling.

Skills

Transportation knowledge

Microsoft Office proficiency

Bilingual skills

Strong communication skills

Time management

Problem-solving abilities

Adaptability

Organization and attention to detail

Ability to work independently

Job description

2 days ago Be among the first 25 applicants

Job Purpose

This role is responsible for overseeing their designated area they are assigned to and working alongside Client Services Rep 1 and under the guidance of a Client Services Senior. This role is responsible for managing and addressing the needs of designated clients in a timely and efficient manner, while delivering exceptional service to ensure client satisfaction and success. Strong teamwork and collaboration skills are essential to accomplish these goals.

Client Services Rep 2

Job Purpose

This role is responsible for overseeing their designated area they are assigned to and working alongside Client Services Rep 1 and under the guidance of a Client Services Senior. This role is responsible for managing and addressing the needs of designated clients in a timely and efficient manner, while delivering exceptional service to ensure client satisfaction and success. Strong teamwork and collaboration skills are essential to accomplish these goals.

Major Responsibilities

• Supports the Client Services Senior.
• Provides high level of customer service and care.
• Assist Location Manager and Client Services Senior with managing day-to-day operations at a location-based level, as needed.
• Act as a main point of contact for clients regarding routes, student information, school schedules, and data entry, routing or scheduling.
• Communicate effectively via telephone, email, text message, and chat with school districts, transportation partners, and team members.
• Support the Client Services Senior in communications to other departments and support other departments throughout the day using internal communication applications.
• Maintain availability to respond to calls and emails during scheduled work hours.
• Train new and current team members as needed.
• Escalate concerns and issues to the Client Services Senior, Assistant Manager, or Managers.
• Review billing and payments weekly, monthly, and as needed via email, phone, or other platforms.
• Review various reports, including operational, financial, and performance data.
• Note: Duties and responsibilities are not limited to those listed and may be modified at management's discretion.

Minimum Experience & Skills Required

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting over 5 million students daily! Our brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. We lead in safety and innovation, utilizing advanced training and technology in the transportation industry.

Client Services Rep 2 - Minimum Experience & Skills

• Transportation knowledge
• Microsoft Office proficiency
• Bilingual skills (preferred)
• Strong communication skills
• Time management
• Problem-solving abilities
• Adaptability
• Organization and attention to detail
• Ability to work independently

Physical Requirements & Working Conditions

This is a remote position, requiring a distraction-free environment.

In Washington state, all technician and driver positions are safety-sensitive and subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive equal consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to a drug-free workplace and fair chance hiring laws.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: School and Employee Bus Services