First-Tee Concierge - Golf Course Guest Services

Troon; Aurora (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Orchard Valley Golf Course in Aurora, IL, part of Troon, is hiring an Outside Guest Service Attendant to greet guests, assist with check-in, and guide players to the first tee.

You will help manage pace of play, provide scorecards, uphold course etiquette, and support cart fleet and range operations while delivering friendly, professional service. This is an outdoor, customer-facing role with growth opportunities in a global golf leader.

Qualifications

• Valid driver's license required (if operating carts or range equipment).
• Strong work ethic, dependable, and team-oriented.
• Friendly personality with a passion for customer service.
• Organized and able to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Guest service mindset with strong customer orientation.
• Ability to enforce course policies with professionalism.
• Ability to follow written and verbal instructions.
• Safe and proper use of equipment and tools.
• Knowledge of the game of golf preferred but not required.

Responsibilities

• Always maintain a professional and polished appearance.
• Greeting members/guests warmly and assist with check-in process.
• Directs start of play when necessary.
• Provide scorecards, pencils, and course information as needed.
• Guide players to the first tee and communicate course policies, conditions, and pace-of-play expectations.
• Correspond pace of play to player assistance, to help slower groups, and promote a smooth flow on the course.
• Communicate updates to Golf Shop staff regarding pace of play or course activity.
• Support golf tournaments and group play coordination.
• Deliver exceptional customer service, answer questions, and provide directions or assistance.
• Ensure members/guests are following course rules and golf etiquette.
• Prepare, stage, clean, and maintain the golf cart fleet.
• Keep the cart barn and range area clean, organized, and well-stocked.
• Collaborate with Golf Shop and Golf Operations staff to deliver seamless guest experience.
• Communicate guest feedback or complaints to Golf Operations leadership.
• Perform additional duties as assigned by supervisors or management.

Skills

Valid driver's license

Strong work ethic

Friendly personality

Organized

Excellent communication

Guest service mindset

Ability to enforce course policies

Follow written and verbal instructions

Safe use of equipment

Knowledge of golf

Job description

Orchard Valley Golf Course in Aurora, IL, part of Troon, is hiring an Outside Guest Service Attendant to greet guests, assist with check-in, and guide players to the first tee.

You will help manage pace of play, provide scorecards, uphold course etiquette, and support cart fleet and range operations while delivering friendly, professional service. This is an outdoor, customer-facing role with growth opportunities in a global golf leader.