First Team Subaru Norfolk Service Technician

First Team Automotive Group; Norfolk (VA); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company-Paid Employee Life Insurance

Short-Term Disability Insurance

401K Plan

Vehicle Purchase Program

Paid Vacation

Paid Training

Advancement Opportunities

Employee Assistance Program

Job summary

First Team Subaru Norfolk is hiring a Service Technician to diagnose, maintain, and repair vehicles in a modern, climate-controlled shop. You will use diagnostic equipment and manufacturer software, participate in ongoing training, and contribute to a team that values quality workmanship and customer satisfaction.

You’ll work with experienced technicians, pursue professional development, and help deliver an exceptional service experience while maintaining safety and efficiency in a

Qualifications

• Excellent verbal and written communication skills.
• Ability to diagnose and repair vehicles to manufacturer standards.
• Willingness to participate in manufacturer training.

Responsibilities

• Diagnose, maintain, and repair vehicles per standards.
• Inspect vehicles and perform preventative maintenance.
• Troubleshoot mechanical and electrical issues with diagnostic tools.
• Document repairs clearly in dealership systems.
• Conduct road tests before and after repairs.
• Participate in manufacturer training and continuous development.
• Maintain a clean and safe work environment.
• Deliver exceptional customer experience.

Skills

Communication

Teamwork

Diagnose & repair skills

Customer service mindset

Education

ASE Certifications

State Inspector's License

Tools

Diagnostic equipment

Factory software

Job description

Join First Team Automotive and build a rewarding career with one of Hampton Roads' premier automotive organizations. Whether you're an experienced professional or looking to take the next step in your career, we provide the training, technology, and opportunities to help you succeed.

Position Summary

As a Service Technician at First Team Subaru Norfolk, you'll play a vital role in delivering the exceptional service our customers expect. Working in a modern, climate-controlled facility equipped with the latest tools and technology, you'll diagnose, maintain, and repair vehicles while continuously developing your skills through manufacturer training and professional development. Whether you're an experienced technician or looking to advance your career, you'll join a collaborative team that values quality workmanship, accountability, and continuous improvement.

Why Work Here?

At First Team, we don't just offer jobs, we build careers. For more than 80 years, we've been one of Hampton Roads' premier automotive employers by investing in our people, modern facilities, cutting-edge technology, and promoting from within. We believe our employees are our greatest asset, and we're committed to providing the training, support, and opportunities needed to build a successful, long-term career.

Why Choose First Team?

• Family-owned organization
• State-of-the-art facilities
• Paid manufacturer training
• Career advancement opportunities
• Stable leadership teamCompetitive benefits
• Employee purchase program
• Modern equipment and technology
• Positive team culture

Compensation / Good Faith Pay Range

• $18.00 - $35.00 Flat Rate per Hour (FRH) depending on experience, credentials and certifications.
• Production Bonuses

What You’ll Do

• Diagnose, maintain, and repair vehicles in accordance with manufacturer standards and dealership quality expectations.
• Inspect vehicles and perform preventative maintenance and repair services accurately and efficiently.
• Troubleshoot mechanical, electrical, and drivability concerns using diagnostic equipment and factory software.
• Document repair recommendations, findings, and completed work accurately within dealership systems.
• Operate manufacturer diagnostic software and technology to support efficient repairs and communication with service advisors.
• Perform road tests before and after repairs to verify customer concerns and ensure repair quality.
• Participate in manufacturer training and continuously develop technical knowledge and certifications.
• Maintain a clean, safe, and organized work environment while following all dealership and safety procedures.
• Deliver an exceptional customer experience by producing quality work and supporting the service team.

What You’ll Bring

• ASE Certifications preferred
• Ability to perform basic automotive maintenance and service repair as well as diagnose mechanical and electrical issues
• State Inspector's License preferred
• Positive attitude and strong work ethic; work well in teams
• Excellent verbal and written communication skills with the ability to explain technical information clearly to team members and customers
• Previous dealership or automotive repair experience preferred
• Ability to work evenings, weekends, and a flexible schedule
• Ability to hold yourself accountable and achieve goals with limited or direct supervision.
• Valid driver's license with an acceptable driving record
• Pass a criminal background check and drug screen
• Maintain a professional appearance and conduct

Benefits

• Competitive Compensation Package
• Medical, Dental and Vision Insurance
• Company-Paid Employee Life Insurance of $25,000
• Short-Term Disability Insurance
• Employee Assistance Program
• 401K Plan
• Vehicle Purchase Program
• Paid Vacation
• Paid Training
• Advancement Opportunities

First Team Automotive Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.