First-Shift Returns & Restock Specialist

Agri-Fab; Decatur (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Agri-Fab is seeking a Customer Care Returns and Restock Specialist to join the team in Decatur, IL. The role focuses on efficient handling of returns, restocking, and customer communications. Base pay starts at 18.75 per hour with potential monthly bonus up to 230 dollars, and weekly pay with comprehensive benefits.

Open for 1st shift (6 AM to 2:30 PM). Requires valid driver’s license and forklift license, ability to lift up to 50 pounds, and strong phone/email communication skills.

Qualifications

• Must have valid driver’s license.
• Must operate and maintain forklift license.
• Ability to lift up to 50 pounds continuously.
• Detail oriented and able to stay calm in stressful situations.
• Clear, pleasant phone voice and polite manner required.

Responsibilities

• Answer all phone calls to assist customers with questions about Agri-Fab products and enter part orders and RA numbers as needed.
• Respond to all incoming emails/cases within 24 hours.
• Mail/fax manuals, catalogs, warranty information, and distributor lists as needed.
• Assist Customer Care and Service Parts Team during peak season and absences.
• Process Returns Authorization (RA) and disposition customer returns (Scrap, Auction, Stock, Refurbish, Repack).
• Maintain clean, compliant workspace and assist with inventory checks and relabeling requests as needed.
• Operate forklift for moving materials and parts; support other teams in daily operations.

Skills

Forklift operation

Attention to detail

Customer service

Phone etiquette

Job description

Agri-Fab is seeking a Customer Care Returns and Restock Specialist to join the team in Decatur, IL. The role focuses on efficient handling of returns, restocking, and customer communications. Base pay starts at 18.75 per hour with potential monthly bonus up to 230 dollars, and weekly pay with comprehensive benefits.

Open for 1st shift (6 AM to 2:30 PM). Requires valid driver’s license and forklift license, ability to lift up to 50 pounds, and strong phone/email communication skills.