First-Shift Alarm Monitoring Specialist

Siemens Mobility

Irving (TX)

On-site

USD 38,000 - 66,000

Full time

7 days ago

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Job summary

Siemens Mobility in Irving, TX is seeking an Alarm Monitoring Operator for 1st shift to monitor and manage alarms for building automation, fire, life safety, and security systems. You will coordinate dispatches, log activities, and ensure timely responses to incidents in a fast-paced CMS environment.

Ideal candidates have 1+ year of customer service experience, strong data-entry skills, and familiarity with alarm monitoring technologies.

Qualifications

High School Diploma or state-recognized GED required.
1+ year of Customer Service experience is required.
Ability to navigate a computerized data entry system or similar applications.
Legally authorized to work in the United States without company sponsorship.

Responsibilities

Provide support for monitoring and processing alarms within the Central Monitoring Station (CMS).
Receive, process, and dispatch emergency calls to responsible agencies or customer contacts.
Provide outstanding customer service by handling calls requiring service or information reference on accounts.
Acknowledge alarms and dispatch appropriate personnel; log calls into the system activity report after dispatch.
Generate statistical or investigative reports for management.
Continuously monitor alarm signal queue for prioritized responses.
Document all calls with appropriate resolution codes and notes.
Manage length of calls.
Attend monthly meetings and training sessions.
Be familiar with emergency response procedures.
Review and critique recorded conversations to improve customer interaction.