First Opportunity Program: Ticket Seller Supervisor (variable hour)

Oregon Metro; Portland (OR); On-site; USD 3,644,000 - 4,879,000; Part time

Job summary

Metro is seeking a part-time Ticket Seller Supervisor to lead the box office team for downtown Portland events. You will supervise staff, handle cash transactions, and assist customers with ticket sales, promotions, and will-call services.

The role requires at least three years in a reserved seating box office and an Associate’s Degree (or equivalent). Flexibility for evenings, weekends, and holidays is essential.

Qualifications

• Three years of experience operating a reserved seating box office or ticketing center.
• Associate’s Degree or an equivalent combination of education, work, and lived experience.
• Experience with ticketing software and cash handling best practices.

Responsibilities

• Supervise staff involved in selling tickets during events.
• Provide staff with cash and event information, including promotions.
• Train, evaluate, resolve disputes and problems at the box office.
• Prepare accounting reports for ticket sales and event settlements.
• Balance cash, reconcile receipts, and assist will-call and lines.

Skills

Ticket selling experience

Cash handling

Customer service

Communication

Education

Associate’s Degree

Tools

Paciolan

Job description

This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit www.oregonmetro.gov/fota.

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

As the fifth largest performing arts center in the nation, Portland’5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance, and lecture performances to great Portland.

As part of the Metro family, the Portland’5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools on a regional scale.

Portland’5 Centers for the Arts is seeking a Ticket Seller Supervisor—a reliable, enthusiastic, and customer-focused individual to lead our ticketing team in delivering exceptional service for a wide variety of events in downtown Portland. In this role, you’ll oversee day‑to‑day box office operations, support and train staff, handle event settlements, and ensure a smooth and welcoming experience for our guests. At Portland’5, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

We currently have multiple part-time positions available, working event shifts 3‑4 hours long, in the evenings and on weekends. Hours will fluctuate depending on event shifts available and the time of year.

As the Ticket Seller Supervisor you will:

• Supervise and coordinate the activities of staff involved in selling tickets during event.
• Provide staff with cash and event information, including special promotions.
• Provide advice and technical assistance; trains; evaluates; resolves disputes and problems.
• Prepare accounting reports for ticket sales, disbursement and applicable ticket office charges for event settlements.
• Prepare box office for event selling activates ticket sales; releases promoter and box office holds.
• Maintain and reconcile ticket office cash inventory, including balancing safe, reconciling event cash receipts and payables and distributing cash advances to event promoters.
• Provide customer service; assists with ticket sales, provides will‑call, monitors box office lines.
• Use creative problem solving skills to address seating, technical, and customer service issues as they arise.

Attributes for success

• Understanding of operations, services and activities of a ticket box office, specifically reserved seat ticketing.
• Knowledge of basic accounting principles and cash‑handling best practices.
• Outstanding ability to communicate clearly, concisely and in a courteous manner both orally and in written form.
• Work effectively and successfully in stressful and sometimes difficult situations.
• Proven record of working effectively with information management systems, and adapt quickly to system changes and updates.
• Ability to interact effectively with diverse groups of promoters, clients, and the public and remain calm, professional and polite even while dealing with possible discourteousness from others.
• Ability to work various shifts, including evenings, weekends and holidays.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• A minimum of three years of experience in the operation of a reserved seating box office or ticketing center; and
• An Associate’s Degree; or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Shift and schedule:

This is a variable‑hour position with a schedule that changes based on event calendars and business needs. It offers flexibility by following an event‑driven schedule, making it easier to balance work with personal commitments. You’ll have the opportunity to support events during evenings, weekends, and holidays as needed, with shifts based on operational demands.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Previous ticket selling experience
• Knowledge and experience with Paciolan

SCREENING AND EVALUATION

The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• Responses to supplemental questions

The selection process:

• Initial review of minimum qualifications
• In‑depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check
• Background records check for finalist candidate

COMPENSATION, BENEFITS AND REPRESENTATON

The full‑salary range for this position is step 1: $26.44 to step 7: $35.42 per hour. However, unless a candidate’s qualifications justify, based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will likely be made between step 1: $26.44 to the equity range step 3: $29.15 per hour.

This position is eligible for overtime and is not represented by a union. It is classified as a Ticket Services Event Supervisor.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Non-discrimination in hiring decisions

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions – including recruitment, screening, interviewing, selection, promotion, compensation, and separation – must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans’ preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as “hybrid telework,” meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

Metro

Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area’s garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.

Portland’5 Centers for the Arts and Metro

As the fifth-largest performing arts center in the nation, Portland’5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance and lecture performances to greater Portland. Portland’5’s roughly 73 employees host more than one million patrons each year.