First Impression Workflow Coordinator

RR Donnelley & Sons; Los Angeles (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

RR Donnelley & Sons in Los Angeles seeks a capable Operations Coordinator to manage team workflow, assist with high-volume jobs, and maintain client relations. The role emphasizes timely delivery, accuracy, and adherence to procedures in a fast-paced environment.

The ideal candidate has 3+ years in office services, strong Microsoft Office skills, and excellent communication. This on-site position offers opportunities to support multiple client projects and contribute to service quality.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years' experience in office services in a legal, banking, or large corporate environment.
• Experience directing workflow to meet fast, concurrent deadlines.
• Intermediate Microsoft Office skills.
• Familiar with mail, reprographics, or other administrative support services.
• Excellent verbal and written communication with clients and team members.

Responsibilities

• Coordinate team workflow and prioritize jobs.
• Assist team with large or complex jobs and high volume requests.
• Maintain outstanding client service and build strong relationships.
• Elevate operational problems to Lead, Supervisor, or Manager.
• Produce required reports on schedule.
• Handle job intake and interpret requests accurately.
• Communicate with manager and client about deadlines and issues.
• Direct QA processes to ensure efficiency and client satisfaction.
• Monitor workflows to meet deadlines and accuracy.
• Assess incoming requests to allocate resources effectively.
• Ensure adherence to SOPs and train new employees.
• Load copiers with paper and toner and maintain logs.

Skills

Microsoft Office

Customer service

Communication skills

Problem-solving

Team coordination

Self-motivation

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail handling

Office hardware

Phone systems

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

(* denotes an "essential function")

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Immediately elevate any operational problems or issues to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person, and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion.
• Make sure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.
• Must be able to lift up to 50 lbs. on a regular basis.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum of three years' experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills required, generally using Microsoft Office.
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services.
• Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
• Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem‑solving skills in line with appropriate standards/procedures.
• Excellent problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must be able to interact effectively with multi‑functional and diverse backgrounds in a fast‑paced, team environment.
• Must be self‑motivated with positive can‑do attitude.

Additional Information

The salary range for this role at the noted RRD location is $25.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Equal‑Opportunity Statement

RRD is an Equal Opportunity Employer, including disability/veterans.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.