First Impression Specialist

Allo-Communications; Greeley (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free internet

401(k) match up to 5%

Health and wellness benefits

Earned Time Off (ETO)

Tuition assistance

Sponsorships for local events

Job summary

ALLO is seeking a First Impression Specialist I for our in-office location in Greeley, CO. You will greet customers, answer billing questions, and assist with basic mobile phone support while documenting interactions and maintaining records.

This role emphasizes exceptional customer service, sales, and familiarity with ALLO products. Training is provided, with monthly commission opportunities and strong company support.

Qualifications

• High School diploma or equivalent.
• Previous customer service and sales experience.
• Ability to operate a computer.

Responsibilities

• Answer billing questions and provide basic mobile phone support.
• Record all customer interactions and transactions.
• Complete outbound calls and document activity in tracker.

Skills

Customer service

Sales

Communication

Education

High School diploma or equivalent

Job description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Have you ever been frustrated with endless hold times and confusing customer service phone trees? ALLO offers a refreshing change with face-to-face interaction at our convenient storefront. As the First Impression Specialist, you’ll live out our core values in every interaction with both external and internal customers. The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market. This is an in office position located in Greeley, CO. Colorado residents: Typical pay for this role is $18-$20 per hour depending on experience plus commission that is paid monthly.

RESPONSIBILITIES

• Solution focused sales
• Answer billing questions
• Provide basic mobile phone support
• Use company provided resources when questions arise or call on your leader
• Complete outbound calls as assigned
• Properly document all customer interaction and activity
• Record all customer interactions and transactions via tracker
• Understands basic troubleshooting and asks relevant questions needed to open trouble tickets
• Keep track of office supply inventory and order as needed
• Complete expense reports on time each month
• Utilize other Team’s chat groups for information for other departments
• Participate in three local ALLO sponsored events every year
• Assist Events Team in preparing for local events
• Be resourceful and have a strong understanding of ALLO’s vision
• Have a clear understanding of how to educate on online billing and other ALLO products
• Complete data entry tasks as assigned

EDUCATION

• High School diploma or equivalent

EXPERIENCE

• Previous customer service and sales experience

SKILLS / KNOWLEDGE / ABILITIES

• Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback
• Knowledge of the benefits of ALLO products: Internet, TV, and Phone.

REQUIREMENTS

• Raise objects up to 25 lbs.
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess/Maintain a valid Driver’s License

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. Get ready to plug into the perks at ALLO: Free internet? You bet. Plus, awesome discounts on other ALLO services. Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%. Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program. Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities. Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [e-mail].

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law.

ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

ALLO is a Drug Free and Tobacco Free Workplace.

Welcome to ALLO Careers! Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network. ALLO's growth and success are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses. We also proudly offer innovative technology solutions for businesses of all size.