First Customer Experience Lead

CRUSHS; Hasbrouck Heights (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

CRUSHS is looking for its first-ever customer experience hire to own the inbox across email, chat, social DMs, and Amazon messages. You will handle orders, shipping questions, refunds, and subscriber billing with fast, human answers, shaping what world-class support looks like.

There is no playbook—no macros, no escalation matrix. You will build the playbook as you go, delight customers, and report feedback weekly to the founder so he can act on it.

Qualifications

• New grads welcome.
• No prior support experience required.
• Hustle and personality valued over resumes.

Responsibilities

• Own the inbox across email, chat, social DMs, and marketplace messages—answer quickly and humanly.
• Handle orders, shipping questions, refunds, and subscriber billing.
• Help build the support playbook by documenting solutions and processes.
• Provide surprise and delight to customers and avoid scripted responses.
• Report customer feedback weekly directly to the founder and influence actions.

Skills

Warm writing

Clear communication

Fast response

Tools

Shopify

Gorgias

Job description

CRUSHS is looking for its first-ever customer experience hire to own the inbox across email, chat, social DMs, and Amazon messages. You will handle orders, shipping questions, refunds, and subscriber billing with fast, human answers, shaping what world-class support looks like.

There is no playbook—no macros, no escalation matrix. You will build the playbook as you go, delight customers, and report feedback weekly to the founder so he can act on it.