First Aid Team Member

Wild Waves Theme & Waterpark; Federal Way (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Wild Waves Theme & Waterpark is seeking First Aid/EMT Team Members to respond to medical incidents and provide prompt, professional care to guests and team members. The role emphasizes safety, high-quality patient care, and clear communication with park leadership and Base Operations.

Team Members will maintain a calm, professional presence while delivering excellent care and guest service, and support a safety-first culture across the park. Shifts may include nights, weekends, and holidays.

Qualifications

• Must be 18 years of age or older.
• Must possess a valid Washington State EMT or Paramedic license.
• Strong first responder and patient care skills.
• Strong guest service and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to communicate professionally with guests, coworkers, management, and emergency responders.
• Ability to work varied shifts including nights, weekends, and holidays.

Responsibilities

• Provide compassionate, respectful, and professional care to guests and team members.
• Follow all guest service standards and code of conduct guidelines outlined in the Team Member Handbook.
• Support Wild Waves’ safety-first culture by promoting a safe environment and identifying potential hazards.
• Work collaboratively with park leadership, Base Operations, and fellow team members.
• Maintain clean, sanitary, and organized work areas, including medical spaces and equipment.
• Respond to medical incidents and provide care within the scope of EMT or Paramedic certification, including patient assessment and treatment.
• Assess situations and determine when additional care or outside emergency services are required.
• Clearly communicate incident details to Management and Base Operations teams.
• Complete accurate, detailed, and timely incident reports while maintaining confidentiality of sensitive information.
• Maintain a consistent presence in the First Aid office unless actively responding to a medical call.
• Maintain knowledge of Emergency Action Procedures and respond appropriately during emergencies.
• Maintain cleanliness and organization of First Aid offices, restrooms, department carts, and back-of-house areas.
• Perform additional duties as assigned based on department and park needs.

Skills

First Aid / EMT

Guest service skills

Communication skills

Time management

Job description

First Aid / EMT Team Members are responsible for responding to medical incidents and providing prompt, professional patient care to guests and team members. This role supports a safety-conscious environment by delivering high-quality emergency medical care, accurate documentation, and clear communication with park leadership and Base Operations.

Team Members in this position are expected to maintain a calm, professional presence while delivering excellent care and guest service.

Skills, Requirements & Qualifications

Must be 18 years of age or older

Must possess a valid Washington State EMT or Paramedic license

Strong first responder and patient care skills

Strong guest service and communication skills

Ability to multitask, prioritize, and manage time effectively

Ability to communicate professionally with guests, coworkers, management, and emergency responders

Ability to work varied shifts including nights, weekends, and holidays

General Duties & Responsibilities

Guest Service

Provide compassionate, respectful, and professional care to guests and team members

Follow all guest service standards and code of conduct guidelines outlined in the Team Member Handbook

Safety

Support Wild Waves’ safety-first culture by promoting a safe environment and identifying potential hazards

Teamwork

Work collaboratively with park leadership, Base Operations, and fellow team members

Maintain clean, sanitary, and organized work areas, including medical spaces and equipment

Specific Duties & Responsibilities

Medical Response: Respond to medical incidents and provide care within the scope of EMT or Paramedic certification, including patient assessment and treatment

Care Escalation: Assess situations and determine when additional care or outside emergency services are required

Communication: Clearly communicate incident details to Management and Base Operations teams

Reporting: Complete accurate, detailed, and timely incident reports while maintaining confidentiality of sensitive information

Office Presence: Maintain a consistent presence in the First Aid office unless actively responding to a medical call

Emergency Procedures: Maintain knowledge of Emergency Action Procedures and respond appropriately during emergencies

Equipment & Facility Care: Maintain cleanliness and organization of First Aid offices, restrooms, department carts, and back-of-house areas

Other Duties: Perform additional duties as assigned based on department and park needs

Physical Demands & Work Environment

Ability to stand and walk for extended periods

Frequent bending, stooping, kneeling, crouching, and reaching

Occasional climbing or balancing

Ability to lift up to 20 pounds regularly and up to 50 pounds frequently

Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Work is primarily outdoors and subject to varying weather conditions

Noise levels may range from moderate to high

Reasonable accommodations may be provided to support team members in performing the essential functions of this position.