Firmwide Online Tracking Director – Executive Director

Testing Site - JPMC; Jacksonville (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase is seeking a Firmwide Online Tracking Director – Executive Director to advance global privacy initiatives, ensure regulatory compliance, and drive innovation within a complex organization. The role requires strong leadership, expert privacy knowledge, and ability to translate technical concepts for senior stakeholders.

The position focuses on setting strategy for online tracking, leading governance, and collaborating with Privacy, Product, Technology, and Marketing to ensure

Qualifications

• 10+ years delivering large, complex enterprise programs end-to-end.
• Strong knowledge of data privacy and data protection frameworks.
• Proven leadership and stakeholder management in cross-functional environments.
• Experience presenting to executive audiences and influencing decisions.
• Ability to translate complex concepts for non-technical stakeholders.
• Deep understanding of online tracking and AdTech ecosystems.
• Designing and running governance and control processes that withstand audits.
• Clear, evergreen program documentation and artifacts.

Responsibilities

• Set the firmwide strategy for online tracking and AdTech privacy, aligning to global privacy requirements and business goals.
• Lead design, rollout, and improvement of compliance programs for tag management and online tracking tech.
• Promote cross-functional execution with Privacy, Product, Technology, and Marketing to ensure compliance.
• Advise senior leaders on privacy risk, regulatory changes, and AdTech trends.
• Build and maintain governance frameworks, controls, and audit-ready documentation.
• Deliver training and guidance on online tracking topics to raise awareness and improve execution quality.
• Run stakeholder forums to gather input and drive decisions to closure.

Skills

Executive leadership

Data privacy

Stakeholder management

Executive communication

AdTech privacy

Governance & controls

Documentation

Training delivery

IAPP certifications

Cross-functional collaboration

Job description

Join our innovative Firmwide Privacy Office, a pivotal team within the Firmwide Chief Data Office, dedicated to designing and administering JPMorgan Chase's privacy program.

As the Firmwide Online Tracking Director – Executive Director, you will be instrumental in advancing our global privacy initiatives, ensuring compliance, and driving innovation within a complex global organization. Your expertise in privacy and AdTech regulations will be crucial in fostering a culture of data protection and supporting our data-driven strategies. Your role will require a mix of technical, analytical, and leadership skills to ensure that the organization complies with privacy laws and regulations.

Job responsibilities:

• Set the firmwide strategy for online tracking and AdTech privacy, aligning to global privacy requirements and business goals
• Lead the design, rollout, and ongoing improvement of compliance programs for tag management and online tracking technologies
• Promote cross-functional execution with Privacy, Product, Technology, and Marketing to ensure operational compliance
• Advise senior leaders on privacy risk, regulatory changes, and emerging AdTech/online tracking trends
• Build and maintain governance frameworks, controls, and audit-ready documentation for online tracking initiatives
• Deliver training and guidance on online tracking topics to raise awareness and improve execution quality
• Run stakeholder forums that gather input across lines of business and functions and promote decisions to closure

Required qualifications, capabilities, and skills:

• 10+ years of experience delivering large, complex enterprise programs end-to-end
• Strong knowledge of data privacy and data protection frameworks
• Proven leadership and stakeholder management skills in cross-functional environments
• Experience presenting clearly to executive audiences and influencing decisions
• Ability to build strong relationships and communicate program status, risks, and priorities effectively
• Comfort working with complex technical and data concepts and translating them for non-technical stakeholders
• Deep understanding of the online tracking and AdTech ecosystem
• Ability to design and run governance and control processes that stand up to audits
• Experience creating and maintaining clear, evergreen program documentation and artifacts
• Experience delivering training on online tracking and related privacy topics
• IAPP certifications (e.g., CIPP/US, CIPP/E, CIPP/C, CIPP/A, CIPM)

Preferred qualifications, capabilities, and skills

• Hands-on experience governing tag management systems and tracking implementations at scale
• Experience partnering with product and engineering teams to embed privacy controls into delivery workflows
• Strong working knowledge of modern tracking approaches (e.g., SDKs, pixels, cookies, and evolving tracking methods)
• Experience establishing control monitoring and practical metrics for online tracking compliance
• Track record of driving privacy-by-design outcomes in digital marketing or customer-facing platforms
• Ability to simplify complex AdTech topics into clear decisions and actions for senior stakeholders
• Experience running structured stakeholder forums that accelerate decisions and reduce delivery friction