Fireplace Service Technician

Connecticut Appliance & Fireplace Distributors; Southington (CT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discount

Job summary

Connecticut Appliance and Fireplace Distributors is seeking a skilled Fireplace Service Technician to service, troubleshoot, maintain, and install gas, wood, and electric fireplaces in residential settings across Connecticut.

This field position rewards independent problem solving and outstanding customer service as you work with the Hearth division to support customers, schedule installs, and ensure safety and compliance.

Qualifications

• Mechanical aptitude and strong troubleshooting skills.
• Experience using hand tools and working in residential service environments.
• Ability to lift, carry, and maneuver equipment and materials.
• Comfortable working on ladders, rooftops, in crawl spaces, and in varying weather conditions.
• Strong communication and customer service skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Prepares for fireplace installations, and/or service calls assigned by the scheduler.
• Fabricates necessary piping and connectors to route gas from a stubbed outlet to fireplace logburners or gas appliances.
• Performs diagnose and repair to hearth products and natural gas problems.
• Installs and sets up hearth products orders as directed on company sales orders.
• Performs work required on company contract maintenance agreements, including gas service.
• Maintains company logs related to customer installations and vehicle mileage.
• Ensures safe practices are followed at that all work accomplished meets applicable State and local regulations.
• Accommodates customer requests at the work site or collaborates with the Production Manager to resolve questionable actions.
• Ensures accomplishment of vehicle and equipment maintenance needed to maximize serviceabilityand long life.
• Other duties may be assigned.

Skills

Mechanical aptitude

Troubleshooting skills

Hand tools experience

Strong communication

Customer service

Valid driver’s license

Job description

Join Our Team!

Connecticut Appliance & Fireplace Distributors (CAFD) is seeking a skilled and customer-focused Fireplace Service Technician to join our growing Hearth division. This hands-on field position is responsible for servicing, troubleshooting, maintaining, and installing gas, wood, and electric fireplace products in residential settings throughout Connecticut.

If you enjoy solving technical problems, working independently, and delivering exceptional customer service, this is an excellent opportunity to build a long-term career with an established industry leader.

Essential Duties and Responsibilities

• Prepares for fireplace installations, and/or service calls assigned by the scheduler.


• Fabricates necessary piping and connectors to route gas from a stubbed outlet to fireplace logburners or gas appliances.


• Performs diagnose and repair to hearth products and natural gas problems.


• Installs and sets up hearth products orders as directed on company sales orders.


• Performs work required on company contract maintenance agreements, including gas service.


• Maintains company logs related to customer installations and vehicle mileage.


• Ensures safe practices are followed at that all work accomplished meets applicable State and localregulations.


• Accommodates customer requests at the work site or collaborates with the Production Manager to resolve questionable actions.


• Ensures accomplishment of vehicle and equipment maintenance needed to maximize serviceabilityand long life.
  


• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• Mechanical aptitude and strong troubleshooting skills.


• Experience using hand tools and working in residential service environments.


• Ability to lift, carry, and maneuver equipment and materials.


• Comfortable working on ladders, rooftops, in crawl spaces, and in varying weather conditions.


• Strong communication and customer service skills.


• Valid driver's license with a clean driving record.
  

Preferred

• Experience with gas appliances, fireplaces, HVAC, plumbing, propane, or related trades.


• Connecticut trade licensing (S1, S3, S7, B1, G1, HPG-1) or willingness to obtain licensing.


• NFI Certification (Gas, Wood, or Pellet).


• Previous field service or installation experience.

Schedule

• Monday-Friday, 7:00am- 3:30pm

Pay

$25.00-$35.00/hour D.O.E. and licensure

Benefits

• 401(k) matching


• Health Insurance


• Dental insurance


• Vision insurance


• Life insurance


• Paid time off


• Employee discount

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required.