FireBoss Aircraft Maintenance Technician

ZipRecruiter; South Saint Paul (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Support Technician to oversee the installation, inspection, and maintenance of specialized aircraft products. This role offers a dynamic work environment where you will engage in field support, training, and collaboration with engineering teams to enhance product offerings. With a focus on quality control and customer satisfaction, you will be responsible for mentoring mechanics and ensuring compliance with FAA regulations. If you possess a strong technical background and a passion for aviation, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

401(k) with Employer Match

Tuition Reimbursement

PTO starting at 15 days

Holiday Pay

Relocation Assistance

Qualifications

• 4-10 years of experience as a general aviation aircraft mechanic required.
• Experience with FireBoss aircraft is a plus.

Responsibilities

• Provide technical support for Wipaire product installations.
• Conduct training sessions for mechanics and evaluate performance.

Skills

Aircraft Mechanical Troubleshooting

FAA Safety Compliance

Customer Service Skills

Preventive Maintenance Planning

Technical Communication

Education

FAA Airframe & Power Plant Certificate

Two-Year Technical or Trade School Degree

Tools

Aircraft Tools and Equipment

MS Office

Job description

SUMMARY

The Wipaire/FireBoss Technical Support Technician is responsible for supporting the installation, inspection, repair, and maintenance of the Wipaire and FireBoss product lines. This position also involves:

• Field support
• Training authorized installation and service networks
• Supporting engineering in product development and improvements
• Representing the company at trade shows, operator conferences, and supporting outbound sales through travel as needed
• Travel, both domestic and international, averaging around 10%, with peaks up to 50% during February-May for training, and on short notice for emergencies or urgent support. Overtime may be required.
• Performing general office duties such as documenting procedures, engineering change requests, and record keeping.

PRIMARY RESPONSIBILITIES/DUTIES

1. General mechanic/maintenance support
   • Serve as the technical point-of-contact for Wipaire product installations
   • Oversee crews during offsite installation and maintenance events
   • Ensure quality control steps are followed by Wipaire QA
   • Complete associated logbook paperwork
2. Mechanic / Maintenance training
   • Create and maintain training syllabi and materials
   • Organize and schedule training sessions
   • Conduct training for Wipaire mechanics, Service Center mechanics, and other customer mechanics
   • Evaluate students based on FAR requirements and performance
   • Mentor and set professional standards
3. Technical support
   • Respond to inquiries via phone, email, etc.
   • Collaborate with support teams to resolve customer issues
   • Travel to customer sites for field support as needed

Education, Experience, and Credentials

• Minimum of four to ten years' experience as a general aviation aircraft mechanic
• Experience working on FireBoss aircraft
• FAA Airframe & Power Plant (A&P) Certificate required; IA designation preferred
• Two-year technical or trade school degree
• Ability to communicate in other languages, specifically Spanish, is a plus but not required

Knowledge, Skills, and Abilities

• Expertise in aircraft mechanical troubleshooting, repair, and parts replacement
• Knowledge of aircraft sheet metal, structural modifications, electrical theory, and FAA certification processes
• Proficiency with aircraft tools and equipment
• Ability to plan and implement preventive maintenance schedules
• Compliance with FAA safety and regulatory standards
• Proficiency in MS Office and relevant software
• Ability to work independently, prioritize, and solve problems creatively
• Ability to interpret engineering drawings
• Strong customer service skills
• Physical ability to lift up to 50 pounds and perform extended periods of physical activity
• Effective verbal communication skills in English
• Willingness to travel domestically and internationally, and to obtain a US passport
• All required tools as per Wipaire's list within 90 days of employment
• Compliance with drug testing regulations

Wipaire is an Equal Opportunity Employer. Visit www.wipaire.com/careers for more information and to apply.

Benefits:

This hourly, non-exempt position offers a pay range of $24.70 to $45.03 per hour, based on skills and experience. Benefits include health, dental, 401(k) with employer match, tuition reimbursement, insurance options, PTO starting at 15 days, holiday pay, and relocation assistance. First shift, family-friendly environment.