Firearms Specialist

Ezcorp,-Inc; Tennessee; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Bonus potential (monthly uncapped)

Store discount

401(k) with company match

Generous paid time off

Holiday pay

Job summary

EZCORP is seeking a Firearms Specialist to lead and manage the firearms department in a fast-paced retail setting. You will handle firearm sales, collateral appraisals, and ensure compliance with 4473 and ATF requirements while delivering exceptional customer service.

The role emphasizes knowledge of firearms, strong communication, and the ability to meet financial targets. Prior retail firearms exposure is preferred, and bilingual skills are a plus.

Qualifications

• Knowledge of federal and state firearms regulations.
• Minimum 1 year of customer service/sales and firearms experience.
• Strong communication and interpersonal skills.
• Ability to read customer needs and negotiate effectively.
• Detail-oriented and highly organized with good time management.

Responsibilities

• Manage the firearms department, including merchandising and pricing.
• Ensure compliance with ATF guidelines and 4473 processes.
• Train team members on proper handling and transactions involving firearms.
• Meet or exceed firearms department financial targets.
• Establish meaningful relationships with customers and provide service excellence.

Skills

Firearms knowledge

Customer service

Negotiation

Time management

Effective communication

Education

High school diploma or GED

Job description

Address: 404 & 400 Gallatin Pike S. Madison, Tennessee 37115Brand: Easy PawnPay range is based on experience from $16.00/hr to $18.00/hrWe want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!Do you consider yourself a firearms expert? How would you like to work in an industry where you can share your passion with customers and fellow Team Members every day?EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Firearms Specialist to join our team who brings passion and knowledge about firearms sales, safety, and compliance.EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.In addition to a great career, here are some of the other things we offer our Team Members:Free Health Insurance*Competitive WagesMonthly UNCAPPED Bonus Potential Paid on Store and Individual PerformanceGreat Working Hours401(k) with Company MatchGenerous Paid Time OffHoliday PayStore DiscountHere’s what you can expect as a Firearms Specialist:The ideal Firearms Specialist will have vast firearms knowledge and extensive gun handling experience. Familiarity with long guns and pistols is critical. This experience may be from prior retail, hunting, or the collecting of firearms. The Firearms Specialist is responsible for all aspects of managing the firearms department, including driving profitability through buying, selling, and loaning on firearms. The Firearms Specialist completes all 4473 forms (when present), is responsible for all aspects of compliance with ATF guidelines and ensures the store’s FFL status stays in good standing. Other Firearms Specialist duties include, but are not limited to:Evaluating the value of firearms presented as collateral.General management of the store’s firearms and firearm accessories, including merchandising, pricing, inventory controls, and evaluationAdhering to firearm compliance, such as appropriate certifications, gun book, 4473, NICS and/or other federal/state agency formsMeeting or exceeding financial targets set for the firearms department.Establishing meaningful and respectful relationships with customersTraining Team Members on proper handling of and transactions involving firearms.Requirements for the Firearms Specialist role:The ideal candidate will possess an engaging personality, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:High school diploma or GEDMinimum 1 year of customer service/sales and firearms experienceKnowledge of federal/state firearms regulationsAble to pass a criminal and ATF background check and drug test.Adhere to all Company policies, procedures, and regulations.Experience with 4473s, a plusSales background, a plusBilingual, a plus*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.