Firearm & Sporting Goods Sales

D&B Supply LLC; Baker City (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

D&B Supply LLC seeks a dedicated Gun Counter Associate to provide direct customer service and handle firearms, fishing, archery, camping and related items in the sporting goods area. The role includes completing ATF forms, processing sales, and performing follow-up calls while supporting the overall store operations.

Candidates should have firearms knowledge, strong communication skills, and the ability to navigate background checks and inventory tasks.

Qualifications

• Experience and knowledge of firearms, shooting accessories and related gear.
• Willingness to pass background checks and comply with ATF/FBI processes.
• Retail merchandising and customer-facing skills are essential.
• Able to follow detailed policies and procedures and maintain accuracy.
• Strong communication and teamwork abilities in a busy store.

Responsibilities

• Sell merchandise and advise customers on features in person and by phone.
• Demonstrate product features and explain benefits to customers.
• Provide product knowledge and suggest accessories or alternatives.
• Verify customer information for firearms background checks and use ATF/FBI/state systems as needed.
• Receive/display merchandise and manage department inventory.
• Answer phone inquiries and maintain floor appearance and inventory integrity.
• Assist across store as needed and participate in resets and merchandising tasks.

Skills

Firearms knowledge

Customer service

Merchandising

Communication skills

Detail-oriented

Education

High School diploma or GED

Job description

Description

THIS POSITION HAS AGE RESTRICTIONS: DUE TO ATF AND FFL LAWS, THE MINIMUM AGE TO SELL HANDGUN FIREARMS IS 18+ YEARS OLD, THEREFORE, YOU MUST BE 18+ YEARS OF AGE TO WORK AT THE GUN COUNTER.

Provide direct customer service and support by selling firearms, fishing, archery, camping and related items. Complete and review ATF forms, make sales and follow-up calls. This position primarily focuses on the sporting goods department and, assisting throughout the entire store as needed. Other duties include stocking shelves, pricing merchandise, inventory and other retail related activities in selling products.

Essential Functions/Duties:

• Sell merchandise and advise customers on merchandise features, advantages, and benefits both face to face and over the phone.
• Demonstrate product features, functions and accessories.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Verify detailed information from customers for firearms sales related background checks.
• Utilize ATF, FBI, and State systems when appropriate.
• Responsible for receiving and displaying merchandise in accordance with specific established policies, procedures and standards. Accountable for department inventory.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of inventory and merchandise.

As Needed:

• Move material using appropriate material handling tools and equipment including but not not limited to: by hand, hand truck, pallet jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising and handling of products.

Requirements

Required Skills/Experience

Experience and knowledge of firearms, shooting, scopes, ammo, reloading, and accessories required. Knowledge of 4473 forms preferred. Hunting, fishing, camping, shooting, and general outdoors experience is preferred. Rigorous attention to detail is required. Computer skills required. Previous merchandising experience is helpful. Good communication skills and the ability to effectively engage with customers and staff on a regular basis. Ability to understand and follow specific instructions and procedures. Ability to resolve difficult or stressful customer service issues. Ability to sort, check, count, and verify numbers. Ability to work as a team.

Required Education/Certification:

High School diploma, GED or equivalent preferred not required. College degree preferred, not required.

Other Requirements:

Must be able to pass a thorough background check. Must be willing to work any retail shift. Ability to complete training courses and pass certification tests provided by D&B Supply. Must be able to work majority of shift standing and be able to lift up to 75 pounds (majority of lifting will be between 5 to 45 lbs) to move merchandise, be able to climb, reach, bend, stoop and crawl. Must be able to physically participate in resets, remodels and reconstruction projects.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.