Fire Suppression Service Coordinator

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a global leader in smart, sustainable buildings as a scheduler in Raleigh, NC. This role focuses on ensuring efficient scheduling and service delivery while communicating actively with customers and technicians. Ideal candidates have strong organizational and communication skills, along with a solid background in customer service and scheduling.

Benefits

Competitive pay

Paid vacation/holidays/sick time

Comprehensive benefits including 401K, medical, dental, vision

Extensive on-the-job/cross-training opportunities

Encouraging and collaborative team environment

Company vehicle and tools

Employee discount programs

Qualifications

• 3-5 years of customer service experience.
• Strong skills in organization and communication.
• Experience as a fleet scheduler or service coordinator.

Responsibilities

• Schedule and optimize service work via an automated scheduler.
• Communicate and resolve issues with customers and technicians.
• Monitor technician schedules to meet customer commitments.

Skills

Communication skills

Organization

Customer service

Education

Associates or Bachelor’s preferred

Tools

Excel

Microsoft Office

ACE/Oracle systems

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What WeHaveToOffer

What we offer

• Competitive pay

• Paidvacation/holidays/sicktime

• Comprehensive benefits package including 401K, medical, dental, and vision careAvailable day one!

• Extensive product andon-the-job/cross-trainingopportunitiesWithoutstandinginternal resources!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle, tools, andequipmentprovidedtocomplete all jobs.

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out:A Day in the Life of the Building of the Future

What you will do

This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.

How you will do it

• Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.

• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.

• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.

• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.

• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.

• All other duties as assigned.

What we look for

Required

• 3-5 years of customer service

• Excellent communication skills

• Prominent level of organization

• Fleet scheduler or service coordinator

• Strong with Excel and Microsoft Office

Preferred

• Associates or Bachelor’s preferred

• Experience working in a SimplexGrinnell District or in a fast-paced work environment

• Use of ACE/Oracle systems preferred

• Product knowledge of life safety (Suppression, fire & sprinkler) equipment preferred

• Experience with accounts receivable and billing