Fire Sprinkler Service Technician

Johnson Controls, Inc.; Nashua (NH); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking a Fire Sprinkler Technician to inspect, diagnose and repair sprinkler systems across commercial, industrial, and residential settings. You will read blueprints, interpret submittals, and follow manuals to ensure safe and reliable operation.

Travel is required, and the role demands physical work and weekend availability. The company notes a competitive benefits package and opportunities to advance within a global leader in safety-critical building systems.

Qualifications

• Minimum of 3 years of documented experience in Fire Sprinkler/Suppression industry.
• Experience reading and interpreting blueprints, submittals and manuals.
• High School Diploma or equivalent required.
• Must be willing to travel.
• Capable of physical labor up to 50–70 lbs and able to climb ladders or work in ducts.
• Able to work flexible hours including weekends and on-call rotations.
• Valid driver’s license and clean driving record.
• Must pass pre-employment background and drug tests.

Responsibilities

• Receive service calls and document issues.
• Contact customers to ascertain problems.
• Perform service and repairs on sprinkler systems (wet/dry/deluge/pre-action).
• Follow troubleshooting procedures and consult manuals and bulletins.
• Read blueprints, diagrams, and specs to diagnose equipment.
• Communicate with customers to ensure satisfaction.
• Complete service acknowledgements with proper coding and signatures.
• Participate in on-call rotation.
• Perform other duties as assigned.

Skills

Reading blueprints

Customer service

Driver’s license

Safety oriented

Physical stamina

Education

High School Diploma

State Fire Protection License or Journeyman License

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.

What we look for:

Required:

• Minimum of 3 years of documented experience in Fire Sprinkler/Suppression industry
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• High School Diploma or equivalent required
• Must be willing to travel.
• Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements
• Able to participate in an on-call rotation schedule Overnight travel will be required
• Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background, motor vehicle and drug test.
• Must possess and retain current State Fire Protection License or Journeyman License valid

Preferred

• NICET Level II

HIRING HOURLY RANGE: $24.00-33.00 (Hourly rate to be determined by the education, experience,
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This position includes a competitive benefits package. The posted salary range reflects
the target compensation for this role. However, we recognize that exceptional candidates
may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, including
artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are
ultimately made by human reviewers. For details, please visit the About Us tab on the
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us