Fire Sprinkler Service Manager

J. F. Ahern Co.; St. Louis (MO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Top-Tier Benefits

Incentives

Generous PTO

Paid Parental Leave

Mental Health Resources

Wellness Programs

Professional Growth

Work-Life Balance

Job summary

J. F. Ahern Co. in St. Louis, MO, is seeking a Fire Sprinkler Service Manager to lead service operations in the district, drive sales, profitability and new business goals, and oversee service staff.

This role requires 5–7 years in the fire sprinkler industry, strong leadership and customer relationship skills, with NICET certification preferred. You will conduct frequent customer visits and prepare monthly financial reports.

Qualifications

• Five to seven years of experience in the fire sprinkler industry.
• Ability to utilize sales management and Microsoft Office software.
• Demonstrated leadership experience; service environment experience preferred.
• Excellent communication, attention to detail, and organizational skills.

Responsibilities

• Manage service operations within the St. Louis district, meeting sales, profitability, and new business goals.
• Oversight of service staff, scheduling, and customer satisfaction; issue resolution and timelines.
• Review monthly financial reports related to service and present findings.

Skills

Sales management

Customer service

Relationship management

Leadership

Communication

Education

NICET certification (preferred)

Tools

Microsoft Office

Job description

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we've built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Fire Sprinkler Service Manager located in St. Louis, MO.

How you will contribute

As the Service Manager, you will be responsible for managing service operations within the St. Louis district including meeting specific sales, profitability and new business goals. You will also personally carry a quota. Leverage your customer service and relationship management skills by ensuring that all service work and service inspections are being performed properly and in a manner that exceeds customer expectations; including oversight of service staff, problem resolution, scoping challenges, and timelines. You will collaborate with the Service team including our Service Superintendent, Service Sales and Service Operations team members to review current work and strategize how to acquire new customers. Managing customer accounts and building Ahern's customer base along with responding to existing customer inquiries or concerns are key in this role. You will also conduct frequent customer visits in order to ensure progress on projects and identify issues and challenges. You will also review and assist in the preparation of monthly financial reports related to service. Work will be in a fast-paced work environment, and you will be challenged to excel beyond your expectations in a team-oriented, results driven environment.

What you need to qualify

We are looking for someone who has five to seven years of experience in the fire sprinkler industry. Ability to utilize sales management and Microsoft office software is required. Demonstrated leadership experience is ideal. Prior experience working within the service environment is preferable. Candidates must have excellent communication, a high level of detail orientation, and organizational skills. Delivering the highest quality customer experience will be essential. NICET certification is preferred. If you are ready to demonstrate this expertise, Ahern wants you!

What's in it for you?

At Ahern, we understand that life is more than just work - and we're committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here's how we stand out from the rest

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you'll gain the stability of a company that's been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don't settle for just any job-experience what it's like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.