Fire Service Technician (union)

Johnson Controls; New York (NY); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

Union benefits

Job summary

Johnson Controls is a global leader in thermal management and building systems, delivering service and repair on electronic fire alarm and life safety systems at customer sites. The role includes diagnosing issues, troubleshooting per manuals, and providing effective solutions to improve facility efficiency and reliability.

The position emphasizes strong safety practices, written service documentation, and the ability to work flexible hours including weekends and on-call rotations to meet

Qualifications

• Experience with low voltage electrical systems incl. Fire/Life Safety, Access Control, Nurse Call, and Paging.
• Ability to read blueprints, submittals, manuals and diagrams.
• Demonstrated problem-solving skills and strong customer service orientation.

Responsibilities

• Diagnose problems and perform service and repairs on electronic fire alarm systems and related building products at customer sites.
• Follow troubleshooting procedures and refer to manuals and bulletins to repair equipment.
• Provide solutions to improve facility efficiency and customer satisfaction; mentor others as needed.

Skills

Low voltage systems

Fire/Life Safety

Blueprint reading

Customer service

Education

NICET Level II certification

Tools

Multi-meter

Digital analyzer

Commissioning devices

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How You Will Do It

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities Provide quotes to support recommendations and solutions.
• Perform other duties as assigned

What we look for

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Retain any licenses that are required by National, State and Local codes

Preferred

• NICET Level II certification

Pay Range: $39.45 hourly rate determined by the CBA/rate sheet. Benefits are provided

through a local labor union aligned with a collective bargaining agreement. The posted salary

range reflects the target compensation for this role. However, we recognize that exceptional

candidates may bring unique skills and experiences that exceed the typical profile. If you

believe your background warrants consideration beyond the stated range, we encourage you

to apply. To support an efficient and fair hiring process, we may use technology assisted tools,

including artificial intelligence (AI), to help identify and evaluate candidates. All hiring

decisions are ultimately made by human reviewers.