Fire Service Technician I

TRL Systems; Burbank (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Merit rewards

Company-sponsored events

Training and development

Career advancement

Job summary

TRL Systems, Inc. is seeking a Fire Service Technician I in Burbank, CA to troubleshoot and repair commercial fire alarm systems on customer sites.

The role involves diagnosing issues, performing maintenance, system programming, and on-site visits to install updates or upgrades while maintaining strong customer relationships. This full-time position requires 1–4+ years of relevant fire alarm experience, a high school diploma, and a valid California driver's license.

Qualifications

• 1–4+ years of experience troubleshooting and repairing commercial fire alarm systems (EST3, Notifier, Silent Knight, Fire-Lite, etc.).
• Ability to diagnose and resolve fire life safety system issues on-site.
• Good driving record and willingness to work in commercial construction environments.

Responsibilities

• Troubleshoot and repair fire alarm systems on customer sites.
• Perform routine maintenance and system programming tasks.
• Complete installations and on-site walks with customers and sales staff.

Skills

Troubleshooting

On-site service

Fire alarm systems

Education

High school diploma

Job description

• Location 695 S Glenwood Place,Burbank, CA, 91506,United States
• Base Pay $25.00 - $34.00 / Hour
• Job Category fire alarm, troubleshooting, service
• Industry construction, low voltage, commercial
• Employee Type FT Non-Exempt
• Required Degree High school

Description

The Fire Service Technician I is responsible for providing customer satisfaction by using creativity and ingenuity to investigate and resolve customer issues. Theywill determine the proper solutions to provide timely resolution to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site. The Service Technician I play a key role in customer development by establishing trust and a rapport for building positive relationships with our customers.

Responsibilities include trouble shooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.

Essential Functions:

Understands technical problems effectively through the proper analysis, evaluation and diagnostic of system issues and determines proper solutions to produce timely resolution.

Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely.

Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution.

Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed, uploading to service ticket before leaving the customer site.

• Displays an understanding of and the functionality of the Fire Life Safety systems installed.
• Punctuality and regular attendance

Requirements

• 1–4+ years of experience troubleshooting and repairing commercial fire alarm systems (EST3, Notifier, Silent Knight, Fire-Lite, etc.).
• High school diploma or equivalent.
• Valid California driver's license and proof of auto insurance.
• Ability to work in commercial construction environments, including high-rise and mid-rise buildings.
• Ability to lift up to 20 lbs., climb ladders, and work in confined spaces or at heights as needed.
• Ability to perform field work requiring standing, walking, bending, and extended periods of activity.
• Must be able to work weekends, nights, split shifts, and rotating shifts (if needed).

Summary

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

• Employee Merit and Longevity Awards:Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
• Company Sponsored Events:Family-friendly events with food, games and prizes
• Training and Development:Classes available to develop you personally and professionally to help you be the best version of you possible!
• Career Advancement:We want to partner with you to build a long and successful career at TRL and will help you realize your potential

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.
TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.

TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.

This job description in no way states or implies that these are the only duties to be
performed by the employee(s) incumbent in this position. Employees will be required to
follow any other job-related instructions and to perform any other job-related duties
requested by any person authorized to give instructions or assignments. All duties and
responsibilities are essential functions and requirements and are subject to possible
modification to reasonably accommodate individuals with disabilities. To perform this job
successfully, the incumbents will possess the skills, aptitudes, and abilities to perform
each duty proficiently. Some requirements may exclude individuals who pose a direct
threat or significant risk to the health or safety of themselves or others. The
requirements listed in this document are the minimum levels of knowledge, skills, or
abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies
with ADA regulations as applicable.