Fire Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; South Bend (IN); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Competitive benefits package

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a skilled technician to troubleshoot and repair fire alarm and building system products. The ideal candidate will have experience with fire-alarm systems, excellent communication, and outstanding customer service skills.

This position offers a competitive hourly rate of $21 to $26, depending on qualifications. The role involves physical labor and the ability to work in various challenging environments. A technical training background is preferred.

Qualifications

• 1+ years’ experience with fire-alarm systems and access control.
• Must be able to interpret blueprints, diagrams.
• Good working knowledge of computers necessary.

Responsibilities

• Troubleshoot and repair installed fire-alarm, security, and access control systems.
• Work flexible hours including weekends to meet customer requirements.
• Maintain truck inventory to ensure timely response to customer needs.

Skills

Experience with fire-alarm systems

Excellent written and verbal communication

Outstanding customer-service skills

Knowledge of computers

Ability to interpret blueprints

Strong organizational skills

Education

Technical training preferred

NICET I preferred

Job description

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible for contacting customer representatives and ascertaining equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, etc., to repair equipment.

How you will do it

This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogramming, device replacement/repair, resolving low‑voltage circuit troubles, and system testing. Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. Candidate must possess excellent written and verbal communication and outstanding customer‑service skills. Position involves the programming of fire‑alarm, security, and access‑control system panels. Experience with CCTV, IT, and IP networks is a plus. Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.

Other Responsibilities

• On‑call and after‑hours work required on occasion at customer needs.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for (Required)

• 1+ years’ experience with fire‑alarm systems and exposure to access control.
• Must be able to interpret blueprints, diagrams, and specifications.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50–70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and a driving record that meets company requirements.
• Retain any licenses required by national, state, and local codes.

Preferred (Additional)

• Technical training preferred, NICET I preferred.

Hiring Hourly Range

$21–$26 (Hourly rate to be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Benefits

This position includes a competitive benefits package.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal‑opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.