Fire Service Technician

Johnson Controls, Inc.; Roswell (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking an experienced Fire & Life Safety Technician to service the Atlanta area, diagnosing and repairing electronic fire alarm systems at customer sites and delivering high-level service.

You will read blueprints, follow troubleshooting procedures, and install/maintain building safety systems while ensuring customer satisfaction. The role requires physical ability, a valid driver’s license, and flexibility to work weekends.

Qualifications

• 2+ years of Fire/Life Safety system experience.
• Able to read blueprints, submittals and manuals.
• Knowledge of test equipment, multimeter, and commissioning devices.
• Capable of lifting 50–70 lbs and performing physical labor.
• Must pass pre-employment background and drug test.
• Valid driver’s license and clean driving record.
• Willing to work flexible hours including weekends.
• Adhere to safety guidelines.
• Strong customer service and communication skills.
• NICET II preferred.

Responsibilities

• Receive service calls and contact customer representative to determine problems.
• Diagnose issues and perform service/repairs on Fire & Life Safety systems at customer sites.
• Provide top-tier customer service and effective solutions at the time of service.
• Follow troubleshooting procedures and refer to manuals and bulletins to repair equipment.
• Read and interpret blueprints, diagrams, submittals, and technical manuals.
• Complete service acknowledgements with proper coding via mobile devices.
• Participate in on-call rotation and mentor other team members.
• Provide recommendations and quotes to improve facility efficiency.
• Perform other duties as assigned.

Skills

Fire/Life Safety experience

Blueprints reading

Customer service

Organizational skills

Flexibility

Valid driver’s license

Safety compliance

Communication

Physical stamina

Education

NICET Level II in Fire Systems Certification

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

This role will be servicing the Atlanta area.

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

Obtain customer signature upon completed service call assignment.

Participate in a scheduled On-call rotation.

Help to train or mentor others on the service team.

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

Provide quotes to support recommendations and solutions.

Perform other duties as assigned.

What we look for

Required

• 2+ years documented experience in Fire/Life Safety systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Retain any licenses that are required by National, State and Local codes

Preferred

• NICET Level II in Fire Systems Certification

HIRING HOURLY RANGE: $18-$22 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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