Fire Service Technician

jci; Lake Oswego (OR); On-site; USD 40,000 - 61,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Service Technician to handle service calls from the Resource Center, diagnose issues in Fire/Life Safety systems, and provide professional solutions at customer sites.

You will read blueprints, operate testing tools, participate in on-call rotations, train teammates, and chase upsell opportunities while maintaining safety and high customer service standards.

Qualifications

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Reading and interpreting blueprints, submittals, and operation manuals.
• Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices.
• Capable of lifting 50-70 lbs and working in confined or elevated spaces.
• Valid driver’s license and clean driving record; pass background & drug tests.

Responsibilities

• Receive service calls from Service Resource Center and diagnose equipment/system problems.
• Perform service and repairs on electronic fire alarm systems and related building products at customer sites.
• Read blueprints and submittals; interpret diagrams and specifications.
• Provide excellent customer service and upsell where appropriate.
• Participate in on-call rotation and train other team members.

Skills

Low voltage systems

Blueprints

Test equipment

Ladder work

Driver's license

Background check clear

Education

NICET Level II certification

Tools

Multi-meter

Digital analyser

Commissioning devices

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

Obtain customer signature upon completed service call assignment

Participate in a scheduled On-call rotation

Help to train or mentor others on the service team

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions.

Perform other duties as assigned

What we look for

Required

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Retain any licenses that are required by National, State and Local codes

Preferred

• NICET Level II certification

HIRING HOURLY RANGE: $29-44 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.